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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Past Incidents

15th August 2019

Values Analyzer Values Analyzer Value an asset option, some aircraft could not be valued as a Specific Valuation is resolved

There was an issue encountered on Values Analyzer, whereby in the Value an asset option, some aircraft could not be valued as a Specific Valuation e.g 36616 or 29648 but are valid candidates, is resolved. We apologise for any inconvenience this may have caused whilst the issue was occurring.

14th August 2019

No incidents reported

13th August 2019

Flex APIs Scheduled Maintenance: Flex APIs Services on 8/21 and 8/28 at 17:00 UTC (10:00 PDT)

During our weekly maintenance window on Wednesday, August 21, 2019 and August 28, 2019, between 10:00 AM PDT to 12:00 PM PDT, we will be performing scheduled maintenance on several Flex API services with an expected down time of approximately 1 hour. Customers may experience an intermittent outage during this window on both days. We will be using this time to optimize our services hosted in the cloud. Thank you for understanding and please contact our help desk if you have any questions.

12th August 2019

Flex APIs Fixed: Flex API Issue

We performed unplanned maintenance on August 11th, 2019 due to Flex API performance issues. A subset of customers were seeing timeout errors. We applied a temporary fix and are working on a permanent fix. The APIs are currently performing as expected.

11th August 2019

No incidents reported

10th August 2019

No incidents reported

9th August 2019

Values Analyzer Values Analyzer - in value an asset, there are some aircraft that cannot be valued as a Specific Valuation - this is now fixed

Currently there is an issue occurring on Values Analyzer whereby in the Value an asset option, there are some aircraft that cannot be valued as a Specific Valuation e.g 36616 or 29648 but are valid candidates. This is being investigated as a priority. We apologise for any inconvenience this may cause.