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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Scheduled Maintenance
Scheduled Trips Service Migration - Final Outage

We will be performing our final database migration that will impact customers using our Trips Proactive Data Services (Agent Advantage, Trip Center, Traveler Trip Alert API, Trip Status API, Trip Import API, and Travel Waiver Services), Pathfinder-XML and the Connections API. This migration will take place on September 30, 2020 from 1:00 PM PDT to 5:00 PM PDT for a total downtime of 4 hours. As a result, we will need to shut down all applications. The tools and services noted above will be unavailable to customers while we run the migration. We will provide another update after the migration is complete and validate that it has been successful. If you have any questions or concerns, please contact our Help Desk.

Past Incidents

1st February 2020

Cirium UK Services - planned maintenance on Sunday 2nd February 2020, scheduled 7 months ago

Cirium UK Services: Cirium Dashboard, Cirium Fleets Analyzer and Cirium Values Analyzer will be undergoing planned maintenance on Sunday 2nd February 2020, between 2am GMT - 1.00pm GMT. Although we do not expect any downtime, there might be a small effect on performance between these times. We apologise for any inconvenience this may cause. If you do experience any issues you can raise this through https://helpdesk.cirium.com/hc/en-us

31st January 2020

No incidents reported

30th January 2020

No incidents reported

29th January 2020

Flex APIs Alerts API Network Maintenance

During our normally scheduled weekly maintenance window on Wednesday, February 12, 2020, from 10:00 AM - 12:00 noon PST (UTC -8), we will be migrating our eventing service to another virtual private cloud. We estimate that this migration could take up to one hour. During this time, customers will encounter stale Flight Alerts and degraded performance while using the Alerts API endpoints.

28th January 2020

No incidents reported

27th January 2020

Flex APIs Alerts API Planned Maintenance

During our normally scheduled weekly maintenance window on Wednesday, January 29, 2020, from 10:00 AM - 12:00 noon PST (UTC -8), we will be performing work on the eventing service that powers our Alerts API. We may be down for approx. 15-30 minutes, however we are typically down intermittently for a few minutes while we deploy updates. Customers may experience stale alerts and degraded performance while using the Alerts API endpoints during this time. Thank you for understanding.

26th January 2020

No incidents reported