tag:status.cirium.com,2005:/historyCirium Status - Incident History2024-03-29T05:23:41ZCiriumtag:status.cirium.com,2005:Incident/203598962024-03-26T11:44:42Z2024-03-26T11:44:42ZProblem with Schedule data load<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing an issue with the schedule data within the Cirium Sky Warehouse. The team are working on resolving the issue and an update will be posted shortly.</p>tag:status.cirium.com,2005:Incident/203254932024-03-25T01:09:41Z2024-03-25T01:09:42ZMarket Alerts is partially down<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>01:09</var> UTC</small><br><strong>Resolved</strong> - The partial outage of Market Alerts has been resolved. Our apologies for any inconvenience it had caused.<br />Thank you for your understanding.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:50</var> UTC</small><br><strong>Investigating</strong> - We experienced the partial outage of Market Alerts. <br /><br />Currently unable to log into Market Alerts to set up new alerts or manage existing ones. <br />Additionally, any link in an email they receive will not work.<br /> <br />Existing alerts will continue to be processed and will be emailed out as normal.<br /><br />Our apologies for any inconvenience caused.<br /> <br />The next update on this is expected in the AM, Pacific time.</p>tag:status.cirium.com,2005:Incident/202958042024-03-18T22:55:54Z2024-03-18T22:55:54ZFlight Status API outage<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Resolved</strong> - We experienced a 30 minute outage starting at approx. 1:30 AM Pacific Time on 2024-03-18 impacting our Flight Status API customers and was shortly resolved afterwards. We are currently conducting a thorough investigation to determine the underlying cause. Our apologies for any inconvenience caused.</p>tag:status.cirium.com,2005:Incident/201945042024-03-14T12:30:56Z2024-03-14T12:30:56ZPlanned Quarterly Maintenance – Cirium Sky Stream – 14th March 2024<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance has been extended for 30 minutes until 12:30 GMT (UTC)</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Scheduled</strong> - Cirium Sky Stream will be undergoing maintenance, on Thursday, 14th March 2024 from 09:00 UTC to 12:00 UTC as part of a planned quarterly maintenance window.<br />During this period, the platform will undergo a series of routine maintenance tasks.<br /><br />No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.<br /><br />Please feel free to contact us if you have any concerns or questions.</p>tag:status.cirium.com,2005:Incident/199949212024-03-13T20:00:56Z2024-03-13T20:00:56ZTLS 1.3 Upgrade Notice<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:12</var> UTC</small><br><strong>Scheduled</strong> - On Wednesday, March 13, 2024, Cirium's Developer Center Flex API services will be allowing support for TLS 1.3 and API clients using degraded TLS ciphers will no longer work after this date. This change is in recognition of website security best practices. Should you have any questions regarding this upgrade, please contact our Help Desk.</p>tag:status.cirium.com,2005:Incident/199849492024-03-13T12:00:56Z2024-03-13T12:00:56ZPlanned Quarterly Maintenance - Cirium Sky Warehouse - 13th March 2024<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Scheduled</strong> - Cirium Sky Warehouse will be undergoing maintenance, on 13th March 2024 from 9 UTC to 12 UTC as part of a planned quarterly maintenance window.<br /><br />During this period, the platform will undergo a series of routine maintenance tasks.<br /><br />No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.<br /><br />Please feel free to contact us if you have any concerns or questions.</p>tag:status.cirium.com,2005:Incident/200501542024-02-23T12:05:09Z2024-02-23T12:05:09ZNo access to Airline Profiles<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact our Help Desk with any questions.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix. Thank you for you patience.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue whereby Fleets Analyzer users are unable to access Airline Profiles - https://profiles.cirium.com. Lessor Profiles are unaffected. We will provide an update as soon as possible. Please accept our apologies for the inconvenience.</p>tag:status.cirium.com,2005:Incident/199766342024-02-14T11:15:57Z2024-02-14T11:15:57ZUnscheduled Maintenance Affecting Access To Cirium's Ascend Products<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Scheduled</strong> - We will be performing unscheduled maintenance tomorrow, 2024-02-14 from 11:00 AM to 11:15 AM UTC. During this time, Ascend product customers may experience degraded performance or a short outage, lasting no more than 15 minutes. Please accept our apologies for any inconvenience caused.</p>tag:status.cirium.com,2005:Incident/199172082024-02-13T11:00:56Z2024-02-13T11:00:56ZUpstream Vendor Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:20</var> UTC</small><br><strong>Scheduled</strong> - On Tuesday, February 13th, between 10:00 UTC and 11:00 UTC, an upstream vendor will be performing scheduled maintenance on our API system and customers may experience a short service disruption of about 15 minutes due to database maintenance. Should you have any questions, please contact our Help Desk.</p>tag:status.cirium.com,2005:Incident/199532372024-02-10T02:02:17Z2024-02-10T02:02:17ZTrip Center CrashLoop/Restarts (503 error)<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>Resolved</strong> - We identified and fixed an issue where when we access our Trip Center it shows us a 503 Service Temporarily Unavailable error. This issue was identified around 9th February 14:00 Pacific Time and was resolved at around 9th February 15:30 Pacific Time. We apologize for any inconvenience, please contact our help desk with any questions.</p>tag:status.cirium.com,2005:Incident/199508612024-02-09T19:28:37Z2024-02-09T19:28:38ZTrips Email Template Issue<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Resolved</strong> - We identified and corrected a bug where our trip monitoring system sent out the correct email alert to end users but a subset of these messages may have included the incorrect custom template. The issue occurred for a subset of alerts sent from 22:21 UTC, Thursday 8th February through 17:14 UTC, Friday, 9th February, 2024. We apologize for any inconvenience, please contact our help desk with any questions.</p>tag:status.cirium.com,2005:Incident/199332072024-02-07T19:24:07Z2024-02-07T19:24:07ZDeveloper Center Flex APIs - Minor Outage<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:24</var> UTC</small><br><strong>Resolved</strong> - Our Flex API services experienced a short outage of ~5 minutes on 2024-02-07 at approx. 11:10 AM UTC -8 due to database upgrades performed by an upstream vendor. This incident has been resolved and our monitoring indicates the system is performing as expected. Please contact our Help Desk if you're experiencing any issues.</p>tag:status.cirium.com,2005:Incident/199110922024-02-05T16:38:24Z2024-02-05T16:38:24ZAirport Profiles - missing routes data<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix. A further update will follow.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating missing routes data in Airport Profiles. This is affecting the Airline, Routes and Aircraft tabs for all airports. A further update will be posted shortly.</p>tag:status.cirium.com,2005:Incident/198921532024-02-05T09:36:47Z2024-02-05T09:36:47ZDeveloper Center Flex API Latency<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Update</strong> - We have verified degraded performance on a related sub-system. This is being given the highest priority and is actively being worked on by our engineering team. We will provide another update you when we have more details.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:48</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating issues with high response times again from our Developer Center Flex APIs which started at approx. 09:30 UTC today on 2024-02-02. We will post another update as soon as this is resolved. Our apologies for the inconvenience.</p>tag:status.cirium.com,2005:Incident/198957672024-02-02T20:34:17Z2024-02-02T20:34:17ZUnplanned maintenance on my.cirium.com<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing unplanned maintenance on my.cirium.com during this time starting at 19:30 UTC on 2024-02-02. Users should expect degraded performance for up to 1 hour. Thank you for your understanding.</p>tag:status.cirium.com,2005:Incident/198949462024-02-02T19:00:04Z2024-02-02T19:00:04ZUnplanned Maintenance on Flex APIs<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing unscheduled maintenance today on 2024-02-02 from 10:00 AM to 11:00 AM UTC -8. Developer Center API customers should expect degraded performance for one hour. Please accept our apologies for the inconvenience.</p>tag:status.cirium.com,2005:Incident/198202592024-01-31T20:00:00Z2024-01-31T20:00:00ZScheduled Maintenance on Developer Center Flex APIs<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on the Flex APIs during our weekly maintenance window on 2024-01-31 from 18:00-20:00 UTC. During this period, the platform may undergo intermittent outages for the first 10 minute of this window. Please contact our help desk with any questions.</p>tag:status.cirium.com,2005:Incident/197517322024-01-30T12:01:40Z2024-01-30T12:01:40ZPlanned Quarterly Maintenance - Cirium APIs (Laminar Data Hub) - 30th January 2024<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Scheduled</strong> - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on 30th January 2024 from 09:00 UTC to 12:00 UTC as part of a planned quarterly maintenance window.<br /><br />During this period, the platform will undergo a series of routine maintenance tasks.<br /><br />No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.<br /><br />Please feel free to contact us if you have any concerns or questions.</p>tag:status.cirium.com,2005:Incident/198619032024-01-29T23:34:38Z2024-01-29T23:34:38ZDeveloper Center Flex API Latency<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>23:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as of 15:00 Pacific Time.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>22:37</var> UTC</small><br><strong>Monitoring</strong> - A change has been applied and latency issues should resolve shortly.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating issues with high response times again from our Developer Center Flex APIs which started at approx. 12:00 PM Pacific Time today on 2024-01-29. We will post another update as soon as this is resolved. Our apologies for the inconvenience.</p>tag:status.cirium.com,2005:Incident/198422772024-01-27T02:44:51Z2024-01-27T02:44:51ZDeveloper Center Flex API Latency<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact our Help Desk with any questions.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>01:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We expect latency to improve within the next hour or two. Thank you for your understanding.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>00:58</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing high response times from our Developer Center Flex APIs starting at around 12:30 AM UTC on 2024-01-27. The engineers are investigating and we will post another update as soon as this is resolved. Our apologies for the inconvenience.</p>tag:status.cirium.com,2005:Incident/197713732024-01-20T00:40:33Z2024-01-20T00:40:33ZDiio/SRS - Delayed schedule update<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:40</var> UTC</small><br><strong>Resolved</strong> - Our weekly schedule update into Diio Mi and SRS Analyzer will be delayed but is expected to be available on Saturday, 20 Jan 2024. Please check our Recent Data Updates page under Reference > Data Updates in the online portal for the upcoming refresh.</p>tag:status.cirium.com,2005:Incident/196909822024-01-17T19:00:28Z2024-01-17T19:00:28ZScheduled Maintenance on my.cirium.com<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on the portal site my.cirium.com on January 17, 2024 from 18:00 UTC to 19:00 UTC. During this period, users can expect degraded performance while using the platform. Please contact our help desk with any questions.</p>tag:status.cirium.com,2005:Incident/196913932024-01-12T20:13:59Z2024-01-12T20:13:59ZDegraded Trip Alert Service<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Resolved</strong> - Starting on 2024-01-02, we experienced degraded performance with our Trip Alert services and was resolved on 2024-01-10. Proactive and Traveler Services customers may have received delayed or missing trip alerts during this time frame. We have enhanced the monitoring capabilities of our system and implemented preventive measures in response to this incident. Please accept our apologies for the inconvenience and contact our Help Desk if you have any questions.</p>tag:status.cirium.com,2005:Incident/195925472024-01-02T20:15:43Z2024-01-02T20:15:43ZScheduled and Background reports not being generated<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact Help Desk if you're experiencing any further issues.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix applied. The backlog of queued scheduled and background reports is gradually reducing, however we expect some further interruptions as we perform a rolling reboot of all affected servers. A further update will be posted on completion of this task.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Diio Mi and SRS Analyser, affecting the generation of Scheduled and Background reports. We will provide an update as soon as possible.</p>tag:status.cirium.com,2005:Incident/194805652024-01-02T10:30:06Z2024-01-02T10:30:06ZScheduled Downtime - Cirium Sky Warehouse – 2nd January 2024<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Scheduled</strong> - We are planning to roll out updates to our entitlement system on Tuesday 2nd January 2024 at 10:00 GMT. We do not anticipate the upgrade to take longer than 30 minutes but will notify if the upgrade takes longer. Apologies for any inconvenience caused.</p>