28th July 2020

Scheduled Trips Service Outage (Date Moved to Aug 12), scheduled 6 days from now

We will be performing a database migration that powers the Trips Proactive Data Services which includes Agent Advantage, Trip Center, Traveler Trip Alert API, Trip Status API, Trip Import API, and Travel Waiver Services. This migration will take place on August 12, 2020 from 1:00 PM PDT to 5:00 PM PDT for a total downtime of 4 hours. As a result, we will need to shut down all services while we run the migration. During this time period, all services will be unavailable. We will provide another update after the migration is complete and validate that it has been successful. If you have any questions of concerns, please contact our Help Desk.