Monday 14th September 2020

Scheduled Trips Service Migration - Final Outage, scheduled 1 month ago

We will be performing our final database migration that will impact customers using our Trips Proactive Data Services (Agent Advantage, Trip Center, Traveler Trip Alert API, Trip Status API, Trip Import API, and Travel Waiver Services), Pathfinder-XML and the Connections API. This migration will take place on September 30, 2020 from 1:00 PM PDT to 5:00 PM PDT for a total downtime of 4 hours. As a result, we will need to shut down all applications. The tools and services noted above will be unavailable to customers while we run the migration. We will provide another update after the migration is complete and validate that it has been successful. If you have any questions or concerns, please contact our Help Desk.