Friday 13th November 2020

Data Provider Interface Professional Data Services - ASO production Database Server unavailable overnight Thursday 12th November into Friday 13th November 2020

Cirium Case Replace clients will not have had data updates provided the morning of Friday 13th November, nor connectivity during the period of down time. The API platform will have been unavailable for any ASO based content during this time. However, connectivity to the relevant server has been restored as of 9am (GMT). The Case Replace updates process will need to be re-run to restore the data flow, clients may need to manually check for updates to ensure the latest data is acquired once this process completes and data is published by Cirium. This is currently in progress with the UK technical team. We greatly apologise for the inconvenience caused, and will provide a status update as soon as possible. Please do not hesitate to contact our helpdesk if you require assistance. https://helpdesk.cirium.com/hc/en-us