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Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational
SRS Analyzer Operational
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Asset Watch Operational
Value Trends Operational
Ground Events Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Operational
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Insight Workbooks Operational
My Cirium Operational
Cirium Journey™ OTP Awards AI Operational
Cirium Journey™ OTP Improvement AI Operational
Cirium Sky™ Schedule Files Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Quarterly Maintenance - Cirium Sky Stream - 31st July 2025 Sep 17, 2025 08:00-12:00 UTC

Cirium Sky Stream will be undergoing maintenance on Wednesday, 17th September, from 08:00 to 12:00 UTC. Some latency issues and downtime may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Posted on Aug 14, 2025 - 13:50 UTC
Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Degraded service on Sky Stream due to provider Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 13:00 UTC
Scheduled - We're expecting a degraded service on Sky Stream due to a provider's scheduled maintenance.

Start Time: 2025-08-14 THU 13:00:00 UTC
Stop Time: 2025-08-14 THU 22:00:00 UTC

Impacted Customers: All Sky Stream Positional and Flight Status customers.
Service Impact: Degraded service, customers may experience intermittent interruptions in data feeds.
Aug 8, 08:32 UTC
Aug 13, 2025
Schedule Daily Extract Report download issue
Resolved - This incident has been resolved.
Aug 13, 09:07 UTC
Monitoring - The issue has been resolved and is now in the testing phase. Deployment will follow upon successful completion.
Aug 11, 08:38 UTC
Identified - The cause of the issue has been identified. For some search combinations, selecting Show Full Routing is excluding rows. Whilst we investigate further, please deselect Show Full Routing to ensure all rows are returned.
Jul 29, 09:35 UTC
Investigating - We've had a report that the Schedule Daily Extract Report Excel (xlsx) download is missing some rows. Our engineers are investigating. A further update will follow. Please contact us if you have questions or require further assistance
Jul 28, 15:19 UTC
Scheduled Maintenance - Trips Data Services - 13th August 2025
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:30 UTC
Scheduled - We will be performing maintenance to our Trip Data Services on Wednesday, 13th August, from 06:30 AM - 07:30 AM UTC. During this period, the platform will undergo a series of routine maintenance tasks and upgrades. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window. Please contact our Help Desk if you have any questions.
Aug 12, 14:18 UTC
Aug 12, 2025
Scheduled Maintenance - Trips Data Services - 12th August 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:30 UTC
Scheduled - We will be performing maintenance to our Trip Data Services on Tuesday, 12th August, from 06:30 AM UTC - 08:00 AM UTC. During this period, the platform will undergo a series of routine maintenance tasks and upgrades. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window. Please contact our Help Desk if you have any questions.
Aug 11, 16:30 UTC
Planned Quarterly Maintenance - Cirium APIs – 12th August 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:30 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 12th August 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window. During this period, the platform will undergo a series of routine maintenance tasks. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact us if you have any concerns or questions.

Thanks
Jul 14, 15:17 UTC
Aug 11, 2025
Flight Status Alerts not received
Resolved - The incident has been resolved.
Aug 11, 16:23 UTC
Monitoring - Alert messages are being successfully processed with recovery starting from around 13:00 UTC. We are continuing to investigate the cause and monitor system performance.
Aug 11, 15:52 UTC
Investigating - Customers are reporting non-receipt of flight status alerts since approximately 07:30 UTC on Monday, 11th August. Our engineers are investigating as a high priority. We will post a further update as soon as possible.
Aug 11, 13:16 UTC
Aug 10, 2025

No incidents reported.

Aug 9, 2025
Scheduled Maintenance - Fleets Analyzer - 9th August 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 02:30 UTC
Scheduled - There will be a scheduled maintenance window on Saturday, 9th August, from 02:30 to 05:30 UTC. During this period, the Fleets Analyzer exporter will be unresponsive.
Aug 8, 11:54 UTC
Aug 8, 2025

No incidents reported.

Aug 7, 2025
Fleets Analyzer exports stuck on "Requested"
Resolved - This incident has been resolved. If you were affected, please refresh the exports page, https://dashboard.cirium.com/app/fleet/#/search/myexports.
Aug 7, 12:46 UTC
Investigating - Users are reporting that Fleets Analyzer exports are stuck on the Requested status. We are investigating and will provide an update shortly.
Aug 7, 11:33 UTC
Aug 6, 2025
Scheduled Maintenance - My Cirium - 6th August 2025
Completed - The scheduled maintenance has been completed.
Aug 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:00 UTC
Scheduled - There will be a scheduled maintenance window on Wednesday, 6th August, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Aug 4, 10:06 UTC
Schedule Mapper not drawing Explicit Routes
Resolved - This incident has been resolved.
Aug 6, 08:58 UTC
Update - Unfortunately we were unable to deploy the Schedule Mapper - Explicit Routes fix this week. The fix has been rescheduled for next week's release.
Jul 30, 16:18 UTC
Identified - The cause of the issue has been identified and a fix prioritised for deployment next week.
Jul 25, 08:15 UTC
Investigating - Users are reporting that the Schedule Mapper tool is not drawing Explicit Routes. Our engineers are investigating. A further update will follow. Please contact us if you have questions or require further assistance
Jul 24, 15:35 UTC
Planned Maintenance - Cirium APIs – 6th August 2025
Completed - The scheduled maintenance has been completed.
Aug 6, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:30 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Wednesday, 6th August 2025 from 03:30 UTC to 05:30 UTC as part of a planned maintenance window.
During this period, the platform will undergo maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Aug 5, 10:28 UTC
Aug 5, 2025
Cirium Sky Stream service interruption
Resolved - This incident has been resolved.
Aug 5, 17:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 10:54 UTC
Investigating - We are currently investigating an issue affecting the Cirium Sky Stream. Users may experience some service interruptions and / or receive stale data. A further update will follow. Please contact us if you have questions or require further assistance.
Aug 5, 10:50 UTC
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

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