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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Past Incidents

5th September 2019

No incidents reported

4th September 2019

FlightStats.com FlightStats.com Verification & Password Reset Emails (FIXED)

The FlightStats.com password reset and verification email issue has been resolved. Please email the Cirium Help Desk if you encounter any further problems with receiving an email from our system.

FlightStats.com FlightStats.com Verification & Password Reset Emails

September 4, 2019: FlightStats.com users may experience issues with receiving their password reset and verification emails to their inbox today. Our engineering team is investigating. Sorry for the inconvenience.

3rd September 2019

Flex APIs Resolved: Performance issues with Flex API SOAP requests

SOAP clients should no longer experience issues with consuming data from Flight Status and Track API endpoints. This has been resolved.

Flex APIs Performance issues with Flex API SOAP requests

September 3, 2019: Customers using a SOAP client to consume the FlightStats Flex API services may experience intermittent performance issues today with the Flight Status and Track APIs. We are investigating.

The Cirium Dashboard daily and instant news email alerts service issue is resolved.

The Cirium Dashboard daily and instant news email alerts service issue is resolved. News alerts are being sent out as expected. We apologise for any inconvenience this may have caused. If you have any questions or require assistance please submit a request via https://helpdesk.cirium.com

2nd September 2019

Cirium Dashboard daily and instant news email alerts service issue

There is currently an issue being encountered with the Cirium Dashboard daily and instant news email alerts service, this has resulted in a failure with the alerts being generated and sent out to users of this service. This is being investigated as a high priority for resolution. We apologise for any inconvenience this may cause. If you have any questions or require assistance please submit a request via https://helpdesk.cirium.com

1st September 2019

No incidents reported

31st August 2019

Cirium UK Services: Cirium Dashboard, Cirium Fleets Analyzer and Cirium Values Analyzer will be undergoing planned maintenance on Sunday 1st September - 2am BST - 1.00pm BST., scheduled 3 weeks ago

Cirium UK Services: Cirium Dashboard, CiriumĀ Fleets Analyzer and Cirium Values Analyzer will be undergoing planned maintenance on Sunday 1st September between 2am BST - 1.00pm BST.
Although we do not expect any downtime, there might be a small effect on performance during these times. We apologise for any inconvenience this may cause, if you do experience any issue during this time. If you need to report an issue please contact support@cirium.com

30th August 2019

No incidents reported