Diio Mi and SRS Analyzer report download errors
Investigating - Users are reporting errors when attempting to download Diio Mi and SRS Analyser reports to Excel (xlsx). Reports are successfully downloading to Excel. Our engineers are investigating. A further update will follow. Please contact us if you have questions or require further assistance.
Jun 30, 2025 - 13:49 UTC

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Degraded Performance
SRS Analyzer Degraded Performance
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Asset Watch Operational
Value Trends Operational
Ground Events Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Operational
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Insight Workbooks Operational
My Cirium Operational
Cirium Journey™ OTP Awards AI Operational
Cirium Journey™ OTP Improvement AI Operational
Cirium Sky™ Schedule Files Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - My Cirium - 2nd July 2025 Jul 2, 2025 08:00-10:00 UTC

There will be a scheduled maintenance window on Wednesday, 2nd July, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Posted on Jun 30, 2025 - 16:54 UTC
Jun 30, 2025

Unresolved incident: Diio Mi and SRS Analyzer report download errors.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Test Incident
Resolved - This incident has been resolved.
Jun 27, 13:46 UTC
Investigating - Test Incident
Jun 27, 13:44 UTC
Jun 26, 2025
PDS Fleets - Deliveries of incomplete data
Resolved - This incident has been resolved and all processes and deliveries were successfully completed and services restored. Please contact our Help Desk should you encounter any further issues.
Jun 26, 18:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 26, 13:31 UTC
Investigating - We are currently investigating an issue that has resulted in incomplete / inaccurate PDS Fleets deliveries today, 26th June 2025. This issue is also affecting PDS Ascendworldwide.com hosted API services. A further update will follow. Please contact us if you have questions or require further assistance.
Jun 26, 11:49 UTC
Scheduled Maintenance - Schedule File Deliveries - 26 June 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:30 UTC
Scheduled - On Thursday, 26th June 2025, from 08:30 UTC to 11:30 UTC, the Cirium schedule delivery platform will undergo routine maintenance for system upgrades. SFTP may be intermittently unavailable during the maintenance window. Thank you for your understanding. Please let us know if you have any questions.
Jun 18, 17:29 UTC
Jun 25, 2025
Scheduled Maintenance - Diio Mi, SRS Analyser, Star Tools - 25 June 2025
Completed - The planned maintenance for Diio Mi, SRS Analyzer, and the Star Alliance tools has been successfully completed.
Jun 25, 05:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 00:30 UTC
Scheduled - On Wednesday, 25th June 2025, from 00:30 UTC to 08:30 UTC, Diio Mi, SRS Analyser, and Star Tools will undergo routine maintenance for system upgrades. All three webtools will be unavailable during the maintenance window. Thank you for your understanding. Please let us know if you have any questions.
Jun 19, 14:56 UTC
Jun 24, 2025
Planned Maintenance - Cirium APIs – 24th June 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 03:30 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 24th June 2025 from 03:30 UTC to 04:30 UTC as part of a planned maintenance window.

During this period, the platform will undergo maintenance tasks for cost optimization.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact us if you have any concerns or questions.

Thanks
Jun 23, 07:50 UTC
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Scheduled Maintenance Extension - Cirium Sky Stream - 18th June 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:30 UTC
Scheduled - Cirium Sky Stream will be undergoing an extended maintenance, on Wednesday, 18th June 2025 from 01:30 to 3:30 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Jun 18, 12:25 UTC
Flights data processing backlog
Resolved - Our flights data is being processed as expected and the backlog has cleared.
Jun 18, 14:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 13:14 UTC
Identified - Our team has identified the issue and flight data processing has restarted. We expect to have caught up within the next 60 minutes.
Jun 18, 13:13 UTC
Investigating - We are currently investigating an issue that is causing a backlog in flight data processing. This is affecting Sky Data Warehouse, Sky Stream and Sky API's. A further update will be posted shortly.

Please accept our apologies for any disruption caused.
Jun 18, 13:06 UTC
Planned Maintenance - Cirium APIs – 18th June 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:01 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Wednesday, 18th June 2025 from 08:00 UTC to 12:00 UTC as part of a planned maintenance window.
During this period, the platform will undergo maintenance tasks to improve performance and reliability.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Jun 11, 08:18 UTC
Scheduled Maintenance - Cirium Sky Stream - 18th June 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:00 UTC
Scheduled - Cirium Sky Stream will be undergoing quarterly maintenance, on Wednesday, 18th June 2025 from 08:00 to 12:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
May 13, 08:53 UTC
Scheduled Maintenance - Cirium Sky Warehouse - 18th June 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 10:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:30 UTC
Scheduled - Cirium Sky Warehouse will be undergoing maintenance, on Wednesday, 18th June 2025 from 08:30 to 12:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
May 13, 08:57 UTC
Scheduled Maintenance - My Cirium - 18th June 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:01 UTC
Scheduled - There will be a scheduled maintenance window on Wednesday, 18th June, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Jun 16, 08:37 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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