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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Past Incidents

3rd October 2019

Dashboard Dashboard Email News Alerts failures - status update, Thursday 3rd October

There is an ongoing issue affecting the Cirium UK service which generates all Cirium Dashboard email news alerts, including newsflash alerts. This has resulted in a failure with the Europe, Asia and Americas email news alerts that are delivered to users who are signed up to receive them. The Cirium UK technical team has identified the cause of the issue, and is actively taking steps to restart the service as soon as possible. Further status updates to follow. Once again, we apologise for the inconvenience this service failure has caused.

2nd October 2019

No incidents reported

1st October 2019

Latam (LA) flight status coverage issue

Our schedules team identified corrupt schedules data for Latam (LA) loaded into our system on Friday, September 27. This caused incomplete flight status coverage for Latam for flights between September 29 and October 3. Our data processing teams are loading corrected schedule data for flights scheduled to depart on or after Friday, October 4.

Dashboard Daily Dashboard email news alerts issue

There is currently an issue being encountered on the Cirium UK service which generates the Daily dashboard email news alerts. This is resulting in a failure with the Europe, Asia and America daily email news alerts to be delivered to users who are signed up to receive them. The weekly and instant email news alerts are being successfully delivered to all time zones. The Cirium UK Teams are working on a resolution, a status update will be provided when the issue is fixed. We apologise for any inconvenience this may cause.

30th September 2019

No incidents reported

29th September 2019

Cirium UK Services: Cirium Dashboard, Cirium Fleets Analyzer and Cirium Values Analyzer will be undergoing planned maintenance on Sunday 29th September between 2am BST - 1.00pm BST., scheduled 2 weeks ago

Cirium UK Services: Cirium Dashboard, CiriumĀ Fleets Analyzer and Cirium Values Analyzer will be undergoing planned maintenance on Sunday 29th September between 2am BST - 1.00pm BST.
Although we do not expect any downtime, there might be a small effect on performance between these times. We apologise for any inconvenience this may cause. If you do experience any issues you can raise this through https://helpdesk.cirium.com/hc/en-us

28th September 2019

No incidents reported

27th September 2019

No incidents reported

26th September 2019

No incidents reported