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This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Scheduled Maintenance
Planned Tableau Maintenance by Vendor

Scheduled maintenance on Tableau Analytics will occur on Saturday, August 8th from 16:00 UTC until Saturday, August 8th at 21:00 UTC. During this upgrade the system is planned to remain available for all users. Scheduled background tasks, such as extract refreshes and email subscriptions, will not run during the maintenance window. New, scheduled tasks created during the maintenance will also fail to run. Tasks scheduled to begin within the 4 hours prior to the end of the maintenance period will be requeued and resume as normal when the maintenance completes. Our apologies for the inconvenience.

Scheduled Trips Service Outage (Date Moved to Aug 12)

We will be performing a database migration that powers the Trips Proactive Data Services which includes Agent Advantage, Trip Center, Traveler Trip Alert API, Trip Status API, Trip Import API, and Travel Waiver Services. This migration will take place on August 12, 2020 from 1:00 PM PDT to 5:00 PM PDT for a total downtime of 4 hours. As a result, we will need to shut down all services while we run the migration. During this time period, all services will be unavailable. We will provide another update after the migration is complete and validate that it has been successful. If you have any questions of concerns, please contact our Help Desk.

Past Incidents

20th July 2020

No incidents reported

19th July 2020

No incidents reported

18th July 2020

No incidents reported

17th July 2020

No incidents reported

16th July 2020

No incidents reported

15th July 2020

No incidents reported

14th July 2020

No incidents reported