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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Scheduled Maintenance
Planned Tableau Maintenance by Vendor

Scheduled maintenance on Tableau Analytics will occur on Saturday, August 8th from 16:00 UTC until Saturday, August 8th at 21:00 UTC. During this upgrade the system is planned to remain available for all users. Scheduled background tasks, such as extract refreshes and email subscriptions, will not run during the maintenance window. New, scheduled tasks created during the maintenance will also fail to run. Tasks scheduled to begin within the 4 hours prior to the end of the maintenance period will be requeued and resume as normal when the maintenance completes. Our apologies for the inconvenience.

Scheduled Trips Service Outage (Date Moved to Aug 12)

We will be performing a database migration that powers the Trips Proactive Data Services which includes Agent Advantage, Trip Center, Traveler Trip Alert API, Trip Status API, Trip Import API, and Travel Waiver Services. This migration will take place on August 12, 2020 from 1:00 PM PDT to 5:00 PM PDT for a total downtime of 4 hours. As a result, we will need to shut down all services while we run the migration. During this time period, all services will be unavailable. We will provide another update after the migration is complete and validate that it has been successful. If you have any questions of concerns, please contact our Help Desk.

Past Incidents

26th July 2020

No incidents reported

25th July 2020

No incidents reported

24th July 2020

No incidents reported

23rd July 2020

Planned Maintenance on Cirium Fleets Analyzer, Values Analyzer and Dashboard - Saturday 25th July 2020, scheduled 1 week ago

Please be aware that on Saturday the 25th of July, Cirium Fleets Analyzer, Dashboard, and Values Analyzer will be undergoing maintenance, and will not be available between the hours of 12 Noon and 6PM BST. We apologise for any inconvenience. Please do not hesitate to contact our helpdesk, if you have any questions or require assistance. https://helpdesk.cirium.com/hc/en-us

22nd July 2020

Fleets Analyzer The earlier login in issue on Dashboard, Fleets and Values Analyzer services has been resolved

The earlier issue with the login to the Dashboard, Fleets and Values Analyzer services via https://signin.cirium.com/ has now been resolved. We greatly apologise for the inconvenience this may have caused. Please do not hesitate to contact our helpdesk if you require assistance. https://helpdesk.cirium.com/hc/en-us

Fleets Analyzer Notification: Cirium log in issue

There is currently an issue being experienced when users try to login to the Cirium UK services via https://signin.cirium.com/ they are presented with a privacy statement page, but when clicking the submit button, user is unable to progress further. There is a workaround, by going directly to https://dashboard.cirium.com/app/#/ This is being investigated as high priority. We greatly apologise for the inconvenience this is causing, and will provide a status update as soon as possible. Please do not hesitate to contact our helpdesk if you require assistance. https://helpdesk.cirium.com/hc/en-us

21st July 2020

No incidents reported

20th July 2020

No incidents reported