Monitoring - Cirium’s SFTP service has now been restored, and we are in the process of uploading files to the relevant customer sub-folders located in this service: (eft.lexisnexisrisk.com). Once all deliveries have been completed we will provide a final update and resolution here.
Once again, we apologise for the inconvenience caused.
Jun 22, 2026 - 12:21 UTC
Investigating - Cirium’s SFTP service is experiencing a degradation in service. Any customer attempting to connect and download their files using this service (eft.lexisnexisrisk.com) will currently be unable to do so. We are actively working on restoring the service and will provide regular updates and also advise when this incident is resolved.
Please accept our apologies for the inconvenience caused.
Jun 22, 2026 - 10:13 UTC
Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.
We will be performing scheduled maintenance of our Flights Data Processing system on Wednesday, 24th June from 09:00 to 11:00 UTC. During this period, the system will undergo a series of routine maintenance tasks. Users of services that surface flights data may experience degraded performance or interruptions. Please contact our help desk with any questions. Posted on
May 28, 2026 - 10:23 UTC
Completed -
The scheduled maintenance has been completed.
Jun 17, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 UTC
Scheduled -
We will be performing scheduled maintenance of our Flights Data Processing system on Wednesday, 17th June from 09:00 to 11:00 UTC. During this period, the system will undergo a series of routine maintenance tasks. Users of services that surface flights data may experience degraded performance or interruptions. Please contact our help desk with any questions.
May 28, 10:22 UTC
Completed -
The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 UTC
Scheduled -
We will be performing scheduled maintenance of our Flights Data Processing system on Wednesday, 10th June from 09:00 to 11:00 UTC. During this period, the system will undergo a series of routine maintenance tasks. Users of services that surface flights data may experience degraded performance or interruptions. Please contact our help desk with any questions.
May 28, 10:21 UTC
Resolved -
Our engineers have identified the root cause of the issue. A fix has been applied and full access has been restored. The issue is now resolved.
Jun 9, 13:49 UTC
Investigating -
We are experiencing a service outage affecting Diio Mi and SRS Analyser. Users are observing a 500 Error. Our engineers are investigating and we will post an update no later than 1600 UTC.
Please accept our apologies for any inconvenience caused by the outage and contact our Helpdesk with any questions.
Jun 9, 12:21 UTC