Investigating - A subset of Alerts API customers are currently experiencing degraded performance with our Alerting service. Our engineering team is actively investigating the issue and will provide updates as soon as more information becomes available. We will provide the next update on 2025-11-06 at 07:54 UTC. Thank you for your patience and understanding.
Nov 06, 2025 - 00:32 UTC
Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.
Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 18th November 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window. During this period, the platform will undergo a series of routine maintenance tasks. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Please feel free to contact us if you have any concerns or questions.
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 2025 - 20:08 UTC
Scheduled -
We will be performing planned maintenance to upgrade the SFTP system for Cirium Sky Schedule Files on Wednesday, 19th November, 2025. No downtime is expected and no customer changes are required. Thank you for your understanding. Please contact our help desk if you have any questions.
Oct 22, 2025 - 20:05 UTC
Past Incidents
Nov 6, 2025
Unresolved incident: Alerts API degraded performance.
Resolved -
This incident has been resolved. All Cirium products and systems affected by the earlier flight data outage are operational, with no data degradation. Thank you for your patience and understanding during the outage. Please contact our Help Desk if you have any ongoing issues or follow-up questions.
Oct 30, 14:24 UTC
Monitoring -
Our services are recovering, with flight alerts being delivered normally. We are continuing to monitor performance closely and will provide further updates as required.
Oct 30, 11:44 UTC
Identified -
We suffered an outage of an upstream system from 8:09 to 9:33 UTC today, 29th October, affecting the processing of flight data. This outage has impacted flight status feeds, updates and flight alerts. The underlying issue has been resolved and we are working to restore all affected services. We will provide a further update no later than 14:00 UTC. For any questions or assistance, please contact our Help Desk.
Oct 30, 10:25 UTC
Resolved -
The issue with Fleets Analyzer causing incomplete queries and stuck exports has been resolved. All services are now operating normally. We will continue to closely monitor performance to ensure service is stable. Thank you for your patience during this incident.
Oct 29, 23:59 UTC
Investigating -
We have identified an issue with Fleets Analyzer causing slow query performance and preventing some queries from loading. Additionally, exports are stuck in the queue. We will share the next update by 2025-10-30 at 6:23 UTC. Thank you for your patience as we work to restore normal service. For any questions or assistance, please contact our Help Desk.
Oct 29, 23:35 UTC
Completed -
The scheduled maintenance has been completed.
Oct 29, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:00 UTC
Scheduled -
Cirium Sky will be performing planned infrastructure maintenance on Wednesday, 29th October 2025 from 13:00 to 17:00 UTC. Upstream providers may experience intermittent errors and latency. Downstream customers may experience data latency during the maintenance window for: Flightstats.com, Cirium Sky APIs, Cirium Sky Warehouse, Cirium Sky Stream, Professional Data Services, and Proactive & Traveler Services. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Oct 3, 20:17 UTC
Resolved -
This incident has been resolved. Please contact our Help Desk if you have any questions.
Oct 27, 17:25 UTC
Investigating -
We are investigating an issue affecting access to news articles on Dashboard. Articles are not displayed on the home page nor the News tab. A further update will be provided as soon as more information becomes available. Please accept our apologies for any inconvenience caused.
Oct 27, 16:53 UTC