All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational
SRS Analyzer Operational
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Asset Watch Operational
Value Trends Operational
Ground Events Operational
Fleet Insights Operational
Pulse Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Operational
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Cirium Workbooks Operational
My Cirium Operational
Cirium Journey™ OTP Awards AI Operational
Cirium Journey™ OTP Improvement AI Operational
Cirium Sky™ Schedule Files Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Quarterly Maintenance - Cirium Sky Stream - 2025-12-10 Dec 10, 2025 09:00-12:00 UTC

Cirium Sky Stream will be undergoing maintenance, on 2025-12-10 from 9:00 to 12:00 UTC as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Posted on Nov 19, 2025 - 16:49 UTC

Scheduled Maintenance - Trips Data Services - 11th December 2025 Dec 11, 2025 03:30-07:30 UTC

We will be performing maintenance to our Trip Data Services on Thursday, 11th December, from 03:30 to 07:30 UTC. During this period, the platform will undergo a series of routine and high priority maintenance tasks and upgrades. A PERIOD OF DOWNTIME OF UP TO 2 HOURS IS EXPECTED impacting alert monitoring and all associated services. Please contact our Help Desk if you have any questions.
Posted on Dec 04, 2025 - 12:27 UTC
Dec 5, 2025
Alerts API Alert Service Interruption
Resolved - We’ve applied a fix to our alerting service and engineering will continue to monitor system performance to ensure stability. As part of this update, we have temporarily disabled a specific validation check to prevent further disruptions. Please contact our Help Desk if you have any questions.
Dec 5, 20:49 UTC
Identified - We have identified the cause of a current Alerts API disruption and are actively working on a fix to restore full functionality. Further updates will be posted here as progress continues. Thank you for your patience and understanding.
Dec 5, 18:54 UTC
Investigating - We’ve received reports from some Alerts API customers experiencing issues with alert callbacks due to WAF (Web Application Firewall) rules. This incident may have started at approximately 2025-12-05 16:39 UTC. Our team is actively investigating and working to resolve the problem.

Our next update will be 21:26 UTC on 2025-12-05.
Dec 5, 17:56 UTC
Blank routes data in Dashboard and Airport Profiles
Resolved - We have successfully reinstated the missing Networks / Routes data. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Dec 5, 11:23 UTC
Investigating - Unfortunately the overnight database update has not resolved the issue. We are continuing to investigate and will post a further update shortly.
Dec 5, 09:24 UTC
Monitoring - We have identified the issue and fixed the underlying data. The fix will be released to production as part of the daily database refresh at approximately 06:00 UTC, 5th December 2025.
Dec 4, 17:10 UTC
Investigating - We are currently investigating an issue impacting the Dashboard Networks tab and Airport Profiles Routes, Airlines and Aircraft tabs; all of which are not displaying any December 2025 scheduled routes. This issue is not affecting the Airline Profiles Routes tab. We will post a further update shortly.
Dec 4, 13:56 UTC
Dec 4, 2025
Dec 3, 2025
Unscheduled Maintenance - Cirium Sky Positional Stream - 3rd December 2025
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 UTC
Scheduled - Cirium Sky Positional Stream will be undergoing maintenance on Wednesday, 3rd December from 08:00 to 12:00 UTC.

During this period, the platform will undergo a critical component update.

No extended downtime is expected, however there will be a single 5-minute outage during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Nov 26, 15:16 UTC
Scheduled Maintenance - My Cirium - 3rd December 2025
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:01 UTC
Scheduled - There will be a scheduled maintenance window on Wednesday, 3rd December, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Dec 2, 10:51 UTC
Dec 2, 2025
Trips Import issue
Resolved - This incident has been resolved. Trips are being successfully imported with no retries. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Dec 2, 10:26 UTC
Investigating - A subset of customers have reported Trips Import failures. Our engineers are investigating. We will post a further update on or before 11:28 UTC.
Dec 2, 08:17 UTC
Extended - Scheduled Maintenance - Cirium Fleets, Values, Dashboard and Pulse - 2nd December 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 09:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 07:41 UTC
Scheduled - There will be some downtime for dashboard, Fleets Analyzer , Values Analyzer & Pulse during migration. The maintenance window time planned is 7.30 UTC to 9.30 UTC.
Dec 2, 07:40 UTC
Scheduled Maintenance - Cirium Fleets, Values, Dashboard and Pulse - 2nd December 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 11:02 UTC
Scheduled - Cirium's Fleets Analyzer, Values Analyzer, Dashboard and Pulse platforms will be undergoing maintenance on Tuesday, 2nd December from 04:30 to 07:30 UTC.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Nov 27, 11:57 UTC
Dec 1, 2025
Alerts API degraded performance
Resolved - Our engineering team have identified an issue with our Alerts API where alerts are either missed or being delayed. This was due to queue size for the Alerts API have increased.

The issue has been resolved, and the alerts queue is now processing normally. Some alerts may have been missed during this period.
Dec 1, 06:00 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Fleets Analyzer - aircraft duplication
Resolved - This issue has been resolved. The aircraft duplication was caused by the release of estimated lease end dates yesterday. We have rolled-back the release and will schedule it for a later date once the data has been fixed. Please accept our apologies for any disruption caused.
Nov 25, 15:12 UTC
Investigating - We are currently investigating an issue that is causing duplication of sub-leased aircraft in Fleets Analyzer. Please be aware that aircraft counts may be overstated (depending on filter selections). We will post a further update shortly.
Nov 25, 09:52 UTC
Nov 24, 2025
Investigating issue with Cirium Dashboard and Fleets Analyzer
Resolved - This incident has been resolved. Please accept our apologies if you were affected and contact our Helpdesk should you require further assistance.
Nov 24, 15:39 UTC
Investigating - A subset of users have reported blank screens when attempting to access the Cirium Dashboard and Fleets Analyzer. Our engineers are investigating. We will post a further update on or before 20:00 UTC.
Nov 24, 12:26 UTC
Investigating issues with Diio Mi and SRS Analyzer
Resolved - This incident has been resolved.
Nov 24, 09:30 UTC
Update - The issue where users were encountering a 500 error when generating reports in Diio/SRS has been resolved. Our engineering team identified and addressed the root cause, and normal functionality has been restored.
Nov 24, 07:34 UTC
Update - We are currently monitoring the application to find the root cause of the issue. We will provide another update in the next 2-3 hours.
Nov 24, 05:49 UTC
Investigating - We are currently investigating an issue where users may encounter a 500 error when generating reports in Diio/SRS. Our engineering team has been engaged and is actively working to identify the root cause.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Nov 24, 03:33 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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