Update - All Cirium products and systems are operational. Our data quality impact assessment identified missing flight data for the 20th October, affecting Cirium Sky Warehouse, Cirium Workbooks, Ground Events and Tracked Utilisation. The backfill of all missing flight data has been completed. We are continuing to monitor performance closely and will provide further updates as required.
Oct 21, 2025 - 16:30 UTC
Oct 21, 2025 - 16:30 UTC
Update - All Cirium products and systems are operational. We are continuing to monitor performance closely and will provide a further update on conclusion of a data quality impact assessment.
Oct 21, 2025 - 12:41 UTC
Oct 21, 2025 - 12:41 UTC
Update - All Cirium products and systems are operational, apart from Flex API's which are still experiencing some performance issues that we are actively investigating. Our next key action is to perform a full data quality impact assessment. Our engineering teams are prioritising this analysis. We will provide a further update later today.
Oct 21, 2025 - 09:09 UTC
Oct 21, 2025 - 09:09 UTC
Update - We have confirmed that Cirium Sky Warehouse Redshift and Snowflake are operational. Checks are ongoing to ensure the data is up to date and any gaps will be backfilled. We will continue to provide updates throughout the day.
Oct 21, 2025 - 08:23 UTC
Oct 21, 2025 - 08:23 UTC
Update - Our engineers have confirmed that Sky Stream and Trips are now operational and working as expected. Additionally, our team is actively working on resolving the issue with our Flex API where the Flight Alerts have been affected.
We appreciate your continued patience and will provide further updates.
Oct 21, 2025 - 07:50 UTC
We appreciate your continued patience and will provide further updates.
Oct 21, 2025 - 07:50 UTC
Update - Our Engineering Team has confirmed that Journey AI Assistants are back to normal. We appreciate your continued patience and will provide further updates.
Oct 21, 2025 - 06:51 UTC
Oct 21, 2025 - 06:51 UTC
Update - Tableau Workbooks are now accessible, and new data drops have resumed delivery. Flight history appears to be up to date; however, some tables—such as positions and TU—are currently experiencing slight delays.
We appreciate your continued patience and will provide further updates.
Oct 21, 2025 - 04:35 UTC
We appreciate your continued patience and will provide further updates.
Oct 21, 2025 - 04:35 UTC
Update - We see evidence that some AWS services have yet to be fully restored. We continue to investigate and work toward resolution. Thank you for your patience.
Oct 21, 2025 - 03:55 UTC
Oct 21, 2025 - 03:55 UTC
Monitoring - Our cloud vendor is now back online. We are currently validating our services and will share another update here once that process is complete.
Oct 20, 2025 - 23:11 UTC
Oct 20, 2025 - 23:11 UTC
Update - Our cloud vendor continues to report issues. Thank you for your patience as we continue to diligently work toward resolution.
Oct 20, 2025 - 21:22 UTC
Oct 20, 2025 - 21:22 UTC
Update - We are continuing to work on a fix for this issue.
Oct 20, 2025 - 17:36 UTC
Oct 20, 2025 - 17:36 UTC
Update - We are continuing to work on a fix for this issue.
Oct 20, 2025 - 13:43 UTC
Oct 20, 2025 - 13:43 UTC
Update - Cirium is partnering closely with AWS and whilst some services are starting to recover, a number of services remain impacted. Cirium will prioritise any additional remediation work required to ensure all our services are fully restored once AWS has confirmed full restoration. Next update is expected at 16:30 UTC.
Oct 20, 2025 - 13:37 UTC
Oct 20, 2025 - 13:37 UTC
Update - AWS services are starting to recover and come back online. We are prioritising any additional remediation work required to ensure all Cirium services are restored to full service.
Oct 20, 2025 - 10:11 UTC
Oct 20, 2025 - 10:11 UTC
Identified - We are currently experiencing disruption due to the current AWS outage. Amazon has reported "We can confirm increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region". This is affecting multiple Cirium services, including Sky Warehouse, Sky Stream, Trips, API and Professional Data Services.
We are closely monitoring the issue and will provide an update as soon as possible.
Also refer to https://health.aws.amazon.com/health/status.
Oct 20, 2025 - 09:03 UTC
We are closely monitoring the issue and will provide an update as soon as possible.
Also refer to https://health.aws.amazon.com/health/status.
Oct 20, 2025 - 09:03 UTC
About This Site
Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.
Diio Mi
Operational
SRS Analyzer
Operational
Dashboard
Operational
Fleets Analyzer
Operational
Values Analyzer
Operational
Profiles
Operational
Asset Watch
Operational
Value Trends
Operational
Ground Events
Operational
Fleet Insights
Operational
Pulse
Operational
Market Alerts
Operational
Schedule Snapshot
Operational
Advanced Bookings
Operational
Cirium Sky™ APIs
Operational
Cirium Sky™ Warehouse
Operational
Cirium Sky™ Stream
Operational
Proactive & Traveler Services
Operational
FlightStats.com
Operational
Professional Data Services
Operational
Cirium Workbooks
Operational
My Cirium
Operational
Cirium Journey™ OTP Awards AI
Operational
Cirium Journey™ OTP Improvement AI
Operational
Cirium Sky™ Schedule Files
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance - Cirium APIs – 22nd October 2025 Oct 22, 2025 02:30-05:30 UTC
Cirium APIs (Laminar Data Hub) and the Sky Stream NOTAMS feed will be undergoing maintenance, on Wednesday, 22nd October 2025 from 02:30 UTC to 05:30 UTC as part of a planned maintenance window.
During this period, the platform will undergo maintenance tasks. Temporary unavailability or reduced performance may be experienced during this period.
Posted on Oct 17, 2025 - 13:52 UTC
During this period, the platform will undergo maintenance tasks. Temporary unavailability or reduced performance may be experienced during this period.
Posted on Oct 17, 2025 - 13:52 UTC
Planned Maintenance - 29th October 2025 Oct 29, 2025 13:00-17:00 UTC
Cirium Sky will be performing planned infrastructure maintenance on Wednesday, 29th October 2025 from 13:00 to 17:00 UTC. Upstream providers may experience intermittent errors and latency. Downstream customers may experience data latency during the maintenance window for: Flightstats.com, Cirium Sky APIs, Cirium Sky Warehouse, Cirium Sky Stream, Professional Data Services, and Proactive & Traveler Services. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Posted on Oct 03, 2025 - 20:17 UTC
Posted on Oct 03, 2025 - 20:17 UTC
Planned Quarterly Maintenance - Cirium APIs – 18th November 2025 Nov 18, 2025 04:30-07:30 UTC
Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 18th November 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Please feel free to contact us if you have any concerns or questions.
Thanks
Posted on Oct 17, 2025 - 12:42 UTC
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Please feel free to contact us if you have any concerns or questions.
Thanks
Posted on Oct 17, 2025 - 12:42 UTC
Scheduled Maintenance - SFTP delivery system for Cirium Sky Schedule File Nov 19, 2025 15:18 - Nov 20, 2025 03:18 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 16, 2025 - 15:26 UTC
Oct 16, 2025 - 15:26 UTC
Scheduled -
We will be performing planned maintenance to upgrade the SFTP delivery system for Cirium Sky Schedule Files on Wednesday, 19th November, 2025.
Action Required: Early validation is required to ensure a smooth transition with no disruption to service. We would like your help verifying you can connect to our staging server. This is a one-time test activity which is important to ensure you can connect. Since you use an SSH RSA public key to connect to production, we will need you to provide us a new SSH RSA public key for this one-time activity on our staging server. Once Cirium has configured the public key on our staging server, you will use this public key to log in to test. Following the test, you will not need to make any changes to your production environment.
Please use this test endpoint to verify you can connect no later than 24th October, 2025:
Test endpoint: staging-ftp.us.cirium.com
Username: condorairlines-staging
If you need us to resend the password, please let us know.
Please email helpdesk@cirium.com immediately following your test to confirm successful access or to let us know if you encounter any issues.
Thank you for your understanding. Please contact our helpdesk@cirium.com if you have any questions.
Oct 16, 2025 - 15:25 UTC
Action Required: Early validation is required to ensure a smooth transition with no disruption to service. We would like your help verifying you can connect to our staging server. This is a one-time test activity which is important to ensure you can connect. Since you use an SSH RSA public key to connect to production, we will need you to provide us a new SSH RSA public key for this one-time activity on our staging server. Once Cirium has configured the public key on our staging server, you will use this public key to log in to test. Following the test, you will not need to make any changes to your production environment.
Please use this test endpoint to verify you can connect no later than 24th October, 2025:
Test endpoint: staging-ftp.us.cirium.com
Username: condorairlines-staging
If you need us to resend the password, please let us know.
Please email helpdesk@cirium.com immediately following your test to confirm successful access or to let us know if you encounter any issues.
Thank you for your understanding. Please contact our helpdesk@cirium.com if you have any questions.
Oct 16, 2025 - 15:25 UTC