Cirium Status

EXTENSION : Scheduled Maintenance - Trips Data Services - 11th December 2025

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 2025 - 10:23 UTC

Scheduled - The earlier Trips Data Services scheduled maintenance has been extended to allow for the completion of the deployment. This will impact the Trips Import service only, which will be unavailable until approximately 12:00 UTC. We will provide an update on completion. Thank you for your continued patience and understanding.
Dec 11, 2025 10:23-12:53 UTC

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Profiles Operational

Asset Watch Operational

Value Trends Operational

Ground Events Operational

Fleet Insights Operational

Pulse Operational

Market Alerts Operational

Schedule Snapshot Operational

Advanced Bookings Operational

Cirium Sky™ APIs Operational

Cirium Sky™ Warehouse Operational

Cirium Sky™ Stream Operational

Proactive & Traveler Services Under Maintenance

FlightStats.com Operational

Professional Data Services Operational

Cirium Workbooks Operational

My Cirium Operational

Cirium Journey™ OTP Awards AI Operational

Cirium Journey™ OTP Improvement AI Operational

Cirium Sky™ Schedule Files Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2025

Scheduled Maintenance - Trips Data Services - 11th December 2025

Completed - The scheduled maintenance has been completed.
Dec 11, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:30 UTC

Scheduled - We will be performing maintenance to our Trip Data Services on Thursday, 11th December, from 03:30 to 07:30 UTC. During this period, the platform will undergo a series of routine and high priority maintenance tasks and upgrades. A PERIOD OF DOWNTIME OF UP TO 2 HOURS IS EXPECTED impacting alert monitoring and all associated services. Please contact our Help Desk if you have any questions.
Dec 4, 12:27 UTC

Dec 10, 2025

Planned Quarterly Maintenance - Cirium Sky Stream - 2025-12-10

Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC

Scheduled - Cirium Sky Stream will be undergoing maintenance, on 2025-12-10 from 9:00 to 12:00 UTC as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Nov 19, 16:49 UTC

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Alerts API Alert Service Interruption

Resolved - We’ve applied a fix to our alerting service and engineering will continue to monitor system performance to ensure stability. As part of this update, we have temporarily disabled a specific validation check to prevent further disruptions. Please contact our Help Desk if you have any questions.
Dec 5, 20:49 UTC

Identified - We have identified the cause of a current Alerts API disruption and are actively working on a fix to restore full functionality. Further updates will be posted here as progress continues. Thank you for your patience and understanding.
Dec 5, 18:54 UTC

Investigating - We’ve received reports from some Alerts API customers experiencing issues with alert callbacks due to WAF (Web Application Firewall) rules. This incident may have started at approximately 2025-12-05 16:39 UTC. Our team is actively investigating and working to resolve the problem.

Our next update will be 21:26 UTC on 2025-12-05.
Dec 5, 17:56 UTC

Blank routes data in Dashboard and Airport Profiles

Resolved - We have successfully reinstated the missing Networks / Routes data. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Dec 5, 11:23 UTC

Investigating - Unfortunately the overnight database update has not resolved the issue. We are continuing to investigate and will post a further update shortly.
Dec 5, 09:24 UTC

Monitoring - We have identified the issue and fixed the underlying data. The fix will be released to production as part of the daily database refresh at approximately 06:00 UTC, 5th December 2025.
Dec 4, 17:10 UTC

Investigating - We are currently investigating an issue impacting the Dashboard Networks tab and Airport Profiles Routes, Airlines and Aircraft tabs; all of which are not displaying any December 2025 scheduled routes. This issue is not affecting the Airline Profiles Routes tab. We will post a further update shortly.
Dec 4, 13:56 UTC

Dec 4, 2025

Dec 3, 2025

Unscheduled Maintenance - Cirium Sky Positional Stream - 3rd December 2025

Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 UTC

Scheduled - Cirium Sky Positional Stream will be undergoing maintenance on Wednesday, 3rd December from 08:00 to 12:00 UTC.

During this period, the platform will undergo a critical component update.

No extended downtime is expected, however there will be a single 5-minute outage during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Nov 26, 15:16 UTC

Scheduled Maintenance - My Cirium - 3rd December 2025

Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:01 UTC

Scheduled - There will be a scheduled maintenance window on Wednesday, 3rd December, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Dec 2, 10:51 UTC

Dec 2, 2025

Trips Import issue

Resolved - This incident has been resolved. Trips are being successfully imported with no retries. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Dec 2, 10:26 UTC

Investigating - A subset of customers have reported Trips Import failures. Our engineers are investigating. We will post a further update on or before 11:28 UTC.
Dec 2, 08:17 UTC

Extended - Scheduled Maintenance - Cirium Fleets, Values, Dashboard and Pulse - 2nd December 2025

Completed - The scheduled maintenance has been completed.
Dec 2, 09:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 07:41 UTC

Scheduled - There will be some downtime for dashboard, Fleets Analyzer , Values Analyzer & Pulse during migration. The maintenance window time planned is 7.30 UTC to 9.30 UTC.
Dec 2, 07:40 UTC

Scheduled Maintenance - Cirium Fleets, Values, Dashboard and Pulse - 2nd December 2025

Completed - The scheduled maintenance has been completed.
Dec 2, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 11:02 UTC

Scheduled - Cirium's Fleets Analyzer, Values Analyzer, Dashboard and Pulse platforms will be undergoing maintenance on Tuesday, 2nd December from 04:30 to 07:30 UTC.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Nov 27, 11:57 UTC

Dec 1, 2025

Alerts API degraded performance

Resolved - Our engineering team have identified an issue with our Alerts API where alerts are either missed or being delayed. This was due to queue size for the Alerts API have increased.

The issue has been resolved, and the alerts queue is now processing normally. Some alerts may have been missed during this period.
Dec 1, 06:00 UTC

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.