Update - The queue size has again increased and which is resulting in some flight alert latency and gaps over the past several hours. The engineers are taking immediate steps to remediate the backlog and are also continuing to investigate the underlying issue. We will provide a further update no later than 2025-11-08 04:37 UTC. Thank you for your continued patience and understanding.
Nov 07, 2025 - 20:31 UTC
Nov 07, 2025 - 20:31 UTC
Identified - Our engineering team has identified the cause of the latency and are working to clear the alerts queue. We will provide a further update on or before 2025-11-08 01:17 UTC.
Nov 07, 2025 - 17:17 UTC
Nov 07, 2025 - 17:17 UTC
Investigating - We are continuing to experience latency issues during the processing of flight events. Our engineers are investigating. We will provide a further update no later than 2025-11-07 20:37 UTC. Thank you for your continued patience and understanding.
Nov 07, 2025 - 12:38 UTC
Nov 07, 2025 - 12:38 UTC
Monitoring - The queue size has returned to normal, and alert delivery to customers is operating as usual. The connection timeout issue is stable, and the team is monitoring it. The original issue of missing alerts for several Rule IDs affecting some customers has been resolved, alerts will now be delivered as expected. We will continue to monitor the system and provide updates.
Nov 07, 2025 - 08:13 UTC
Nov 07, 2025 - 08:13 UTC
Update - We’d like to provide you with an update on this case. As per our engineering team, the system has shown stable connectivity over the past six hours, and we continue to monitor its performance closely. The next update will be provided by 13:00 UTC on 2025-11-07, or sooner if there are any further developments.
Nov 07, 2025 - 05:01 UTC
Nov 07, 2025 - 05:01 UTC
Update - We are continuing to investigate this issue.
Nov 06, 2025 - 22:50 UTC
Nov 06, 2025 - 22:50 UTC
Update - The issue was initially limited to some Alerts API and FlightStats.com customers but is now affecting our alerting service for other airlines. Previous mitigation efforts have not resolved the problem. Our development team will continue working on a fix to restore normal service and we will provide the next update at 2025-11-07 06:45 UTC.
Nov 06, 2025 - 22:39 UTC
Nov 06, 2025 - 22:39 UTC
Update - We have identified an event processing timeout issue that is preventing one airline's flights from triggering Alerts API callbacks. Our engineers are continuing to investigate the cause of these timeouts. A further update will be provided no later than 2025-11-06 23:54 UTC.
Nov 06, 2025 - 15:55 UTC
Nov 06, 2025 - 15:55 UTC
Update - Our Engineering Team has identified that the Alert APIs are affecting one specific airline. They are actively investigating the root cause of the issue. Thank you for your patience and understanding.
Nov 06, 2025 - 08:12 UTC
Nov 06, 2025 - 08:12 UTC
Investigating - A subset of Alerts API customers are currently experiencing degraded performance with our Alerting service. Our engineering team is actively investigating the issue and will provide updates as soon as more information becomes available. We will provide the next update on 2025-11-06 at 07:54 UTC. Thank you for your patience and understanding.
Nov 06, 2025 - 00:32 UTC
Nov 06, 2025 - 00:32 UTC
About This Site
Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.
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Planned Quarterly Maintenance - Cirium APIs – 18th November 2025 Nov 18, 2025 04:30-07:30 UTC
Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 18th November 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Please feel free to contact us if you have any concerns or questions.
Thanks
Posted on Oct 17, 2025 - 12:42 UTC
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.
Please feel free to contact us if you have any concerns or questions.
Thanks
Posted on Oct 17, 2025 - 12:42 UTC
Planned Maintenance - Cirium Sky Schedules Files - 19th November 2025 Nov 19, 2025 01:30-05:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 2025 - 20:08 UTC
Oct 22, 2025 - 20:08 UTC
Scheduled -
We will be performing planned maintenance to upgrade the SFTP system for Cirium Sky Schedule Files on Wednesday, 19th November, 2025. No downtime is expected and no customer changes are required. Thank you for your understanding. Please contact our help desk if you have any questions.
Oct 22, 2025 - 20:05 UTC
Oct 22, 2025 - 20:05 UTC