Cirium Status

All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Proactive & Traveler Services Operational

Market Alerts Operational

Profiles Operational

My Cirium Operational

Insight Workbooks Operational

FlightStats.com Operational

Cirium APIs Operational

Cirium Sky Data Warehouse Operational

Professional Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance on my.cirium.com Apr 5, 2023 17:00-19:00 UTC

We will be undergoing scheduled maintenance on my.cirium.com on Wednesday, April 5, 2023 from 17:00 UTC to 19:00 UTC. During this time, customers will not be able to log in to their My Cirium account and customers applying any changes to their profile may encounter an error. If you do encounter an error, please refresh the page and resubmit any changes after the maintenance window completes. If you are already logged into your Cirium account, access to your product subscription(s) should remain uninterrupted.

As a result of this scheduled maintenance, we expect up to 2 hours of degraded performance on my.cirium.com. Should you have any questions, please contact our Help Desk.
Posted on Mar 27, 2023 - 23:03 UTC

Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

Scheduled maintenance on Flightstats.com & Flex APIs

Completed - The scheduled maintenance has been completed.
Mar 29, 19:45 UTC

Update - The schedule maintenance is still in progress and is taking longer than anticipated. Our current estimate is that this maintenance will be finished by 19:45 UTC. Our apologies for the inconvenience.
Mar 29, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 17:00 UTC

Update - We wish to advise you that the scheduled maintenance which is planned for this Wednesday, March 29th from 17:00-19:00 UTC will impact more services than expected. In addition to Flightstats.com, we will be performing scheduled maintenance on the Flex API services.

As a result of this scheduled maintenance, both Flightstats.com and Flex API customers will experience degraded performance. Customers will also experience a service outage during part of the maintenance window. The API services that will be impacted include all Flex APIs.

We estimate that these services will be restored on the same day on Wednesday, March 29th at 19:00 UTC. We understand that this is short notice and apologize for any disruption this may cause.
Mar 27, 21:06 UTC

Scheduled - We would like to inform you that we will be conducting scheduled maintenance on the Flightstats.com site on Wednesday, March 29th from 17:00-19:00 UTC. During this period, Flightstats.com will not be available for use. This maintenance only impacts the Flightstats.com website and does not affect any of the Flex API services.

As a result of this scheduled maintenance, we expect up to 2 hours of downtime on Flightstats.com. We understand that this may cause some inconvenience and we apologize in advance for any disruption this may cause to your operations. Should you have any questions, please contact our Help Desk.
Mar 21, 23:03 UTC

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

Diio Mi and SRS Schedule Issue

Resolved - The engineers applied a change and our internal tests are currently successful. Customers are confirming normal functionality for Diio Mi and SRS Analyzer flight schedule reports. We continue investigating the root cause and will apply any additional necessary changes to reduce the likelihood of reoccurrence. Thank you for your patience and for choosing Cirium.
Mar 25, 21:19 UTC

Investigating - Some Diio Mi and SRS Analyzer customers are reporting that they are not seeing the latest flight schedules. We are investigating and will keep you updated.
Mar 25, 03:34 UTC

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Scheduled Maintenance on my.cirium.com

Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 UTC

Scheduled - We will be undergoing scheduled maintenance on the My Cirium website on Wednesday, March 22, 2023 from 17:00 UTC to 18:00 UTC. During this time, customers will not be able to log in to their My Cirium account and customers applying any changes to their profile may encounter an error. If you do encounter an error, please refresh the page and resubmit any changes after the maintenance window completes.

As a result of this scheduled maintenance, we expect up to 1 hour of degraded performance on the My Cirium site. Should you have any questions, please contact our Help Desk.
Mar 20, 23:38 UTC

Issue with authentication service for Fleets Analyzer, Values Analyzer and Dashboard

Resolved - This incident has been resolved.
Mar 22, 09:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 09:41 UTC

Identified - We have identified an issue with the authentication service used to authenticate user credentials for Fleets Analyzer, Values Analyzer and Dashboard products.

We are currently working on the issue to resolve this as soon as possible.

We do apologize for any inconvenience caused.

Please check the Cirium Status Page for more updates.
Mar 22, 09:35 UTC

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.