Cirium Status

All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Profiles Operational

Risk Analytics Operational

Value Trends Operational

Ground Events Operational

Market Alerts Operational

Schedule Snapshot Operational

Advanced Bookings Operational

Cirium Sky™ APIs Operational

Cirium Sky™ Warehouse Operational

Cirium Sky™ Stream Operational

Proactive & Traveler Services Operational

FlightStats.com Operational

Professional Data Services Operational

Insight Workbooks Operational

My Cirium Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance - Cirium Sky Stream – 9th October 2024 Oct 9, 2024 08:00-11:00 UTC

Cirium Sky Stream will be undergoing essential maintenance, on Wednesday, 9th October 2024 from 08:00 UTC to 11:00 UTC. During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Posted on Oct 03, 2024 - 14:29 UTC

Scheduled Maintenance - Support Ticket System Oct 25, 2024 08:00-16:00 UTC

We will be performing scheduled maintenance on our support ticket system on 25th October, 2024 from 08:00-16:00 UTC. The maintenance will include minor changes to our FAQ landing page and our support ticket email templates. Please check your spam folder if you do not receive an expected support ticket reply. Please contact our help desk with any questions.
Posted on Oct 08, 2024 - 15:10 UTC

Past Incidents

Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

Cirium Access & Entitlement Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 UTC

Scheduled - On Sunday 6th October we will be performing maintenance on one of our access and entitlement systems. During this time users will be able to access the dependant products, however new user registration and marketing consent updates will be unavailable.
Sep 11, 16:30 UTC

Oct 5, 2024

No incidents reported.

Oct 4, 2024

FlightStats Flight Status SOAP endpoint outage

Resolved - This incident has been resolved.
Oct 4, 12:29 UTC

Investigating - We are currently investigating an outage with our FlightStats Flight Status API SOAP endpoint. Our team is actively working on identifying the root cause. Please contact our Help Desk with any questions.
Oct 4, 00:50 UTC

Oct 3, 2024

Scheduled Maintenance - Cirium Sky Flex APIs

Completed - The scheduled maintenance has been completed.
Oct 3, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:00 UTC

Scheduled - We will be performing scheduled maintenance on our Flex APIs from 13:00-16:00 UTC on 2024-10-03. During this period, the Flex APIs will be available, however some performance degradation may be experienced.
Sep 26, 15:29 UTC

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Dashboard Article Loading Issue

Resolved - We are pleased to inform you that the issue has been resolved and the article can now be loaded correctly.
Sep 30, 03:44 UTC

Investigating - We are currently investigating an issue with the dashboard that is affecting the loading of articles.
Sep 30, 00:18 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Duplicate Trip Alerts Sent

Resolved - This incident has been resolved. If you are encountering any further issues, please contact our Help Desk.
Sep 27, 16:58 UTC

Investigating - We're currently experiencing an intermittent issue with sending duplicate trip alerts to Travel service customers. Resolving this issue is our top priority and we will provide another update in due course. Should you have any questions, please contact our Help Desk.
Sep 27, 00:08 UTC

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.