Cirium Status

All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Profiles Operational

Risk Analytics Operational

Value Trends Operational

Ground Events Operational

Market Alerts Operational

Schedule Snapshot Operational

Advanced Bookings Operational

Cirium Sky™ APIs Operational

Cirium Sky™ Warehouse Operational

Cirium Sky™ Stream Operational

Proactive & Traveler Services Operational

FlightStats.com Operational

Professional Data Services Operational

Insight Workbooks Operational

My Cirium Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Quarterly Maintenance - Cirium Sky Warehouse - 17th December 2024 Dec 17, 2024 09:00-12:00 UTC

Cirium Sky Warehouse will be undergoing maintenance on 17th December from 09:00 to 12:00 as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Posted on Nov 20, 2024 - 14:50 UTC

Past Incidents

Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

Alerts API Incident

Resolved - This incident has been resolved.
Dec 7, 21:44 UTC

Investigating - We are still investigating. We are closely monitoring the system performance and will continue to apply changes as required. Thank you for your patience.
Dec 6, 18:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 14:12 UTC

Investigating - We've received several reports of stale Alerts API service callbacks which started at approx. 16:42 UTC on 2024-12-04 and continuing into today on 2024-12-05. Alerts API customers are experiencing degraded performance with our Alerting service. On 2024-12-06 the system is processing messages at three times the usual speed and is gradually catching up with today’s data, with ongoing monitoring to ensure all data is processed correctly. We have identified the root cause and implemented a fix. We will continue to closely monitor the situation. Thank you for your patience.
For any questions, please contact our Help Desk.
Dec 5, 23:43 UTC

Dec 6, 2024

Dec 5, 2024

Cirium Sky Stream maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:00 UTC

Scheduled - Cirium Sky Stream will be undergoing maintenance, on Thursday, 5th December 2024 from 19:00 UTC to 22:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Dec 2, 17:49 UTC

Alerts API incident

Resolved - This incident has been resolved. Our Alerts delivery service is starting to recover and we're continuing to monitor the system. Our apologies for the inconvenience. Should you have any questions, please contact our Help Desk.
Dec 5, 17:02 UTC

Update - We are continuing to investigate this issue.
Dec 5, 11:02 UTC

Investigating - We're currently investigating an issue with stale Alerts API service callbacks starting at approx. 16:42 UTC today on 2024-12-04. Some customers may experience degraded performance with our Alerting service at this time. Please stay tuned for further updates and contact our Help Desk if you have any additional questions.
Dec 4, 23:50 UTC

Planned Quarterly Maintenance - Cirium Sky Stream– 5th December 2024

Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 UTC

Scheduled - Cirium Sky Stream will be undergoing maintenance, on Thursday, 5th December 2024 from 09:00 UTC to 12:00 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Nov 14, 15:14 UTC

Planned Maintenance - Proactive & Traveler Services

Completed - The scheduled maintenance has been completed.
Dec 5, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 UTC

Scheduled - We will be undergoing scheduled maintenance on our Proactive & Traveler Services (Trips) service on Thursday 5th December 2024, from 08:00 UTC to 08:30 UTC. During this time, there may be temporary interruptions in service. Thank you for your understanding. Please contact our Help Desk with any questions.
Dec 4, 12:18 UTC

Dec 4, 2024

Scheduled Maintenance on Developer Studio and Cirium Flightdeck

Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC

Scheduled - We will be performing scheduled maintenance on our Developer Studio documentation site and Cirium Flightdeck portal on Wednesday 4th December 2024 from 9:00 AM UTC to 11:00 AM UTC. Users should expect some downtime during this period. Thank you for your understanding. Please contact our Help Desk with any questions.
Nov 29, 15:22 UTC

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Flighstats.com receipts cannot be downloaded.

Resolved - This incident has been resolved.
Dec 2, 09:41 UTC

Investigating - We are currently investigating an issue where flightstats.com subscribers are unable to download recent payment receipts from https://www.flightstats.com/v2/my-account/payment. We will provide a further update shortly.
Nov 29, 12:24 UTC

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

Planned Maintenance - Proactive & Traveler Services

Completed - The scheduled maintenance has been completed.
Nov 29, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC

Scheduled - We will be undergoing scheduled maintenance on our Proactive & Traveler Services (Trips) service on Friday 29 November 2024 from 08:00 UTC to 08:30 UTC. During this time, there may be temporary interruptions in service. Thank you for your understanding. Please contact our Help Desk with any questions.
Nov 28, 10:54 UTC