All Systems Operational

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Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational
SRS Analyzer Operational
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Asset Watch Operational
Value Trends Operational
Ground Events Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Operational
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Insight Workbooks Operational
My Cirium Operational
Cirium Journey™ OTP Awards AI Operational
Cirium Journey™ OTP Improvement AI Operational
Cirium Sky™ Schedule Files Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Cirium Sky Stream - 31st July 2025 Jul 31, 2025 13:00-21:00 UTC

Cirium Sky Stream will be undergoing maintenance on Thursday, 31st July from 13:00 UTC to 21:00 UTC, whilst a vendor software update is completed. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Posted on Jul 07, 2025 - 13:10 UTC
Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Values Analyzer - Online Values - intermittent outages
Resolved - The incident has been resolved. Please accept our apologies for the disruption, and don't hesitate to contact us should you require further assistance.
Jul 3, 12:39 UTC
Monitoring - A fix has been implemented and the affected services are recovering.
Jul 3, 11:19 UTC
Update - We are continuing to work on a fix for this issue.
Jul 3, 10:36 UTC
Update - The impact of this issue is also affecting Dashboard news. Users may observe no news articles on the Home and News tabs, slow page loads, and no email alert delivery.
Jul 3, 08:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 15:40 UTC
Investigating - We are investigating reports of timeouts when running specific and generic valuations from Values Analyzer. A further update will follow. Please contact us if you have questions or require further assistance.
Jul 2, 13:06 UTC
Jul 2, 2025
Scheduled Maintenance - My Cirium - 2nd July 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 UTC
Scheduled - There will be a scheduled maintenance window on Wednesday, 2nd July, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
Jun 30, 16:54 UTC
Jul 1, 2025
Diio Mi and SRS Analyzer report download errors
Resolved - This incident has been resolved. Any users still experiencing issues are recommended to clear their browser cache and retry. Please contact us if you require further assistance.
Jul 1, 12:14 UTC
Investigating - Users are reporting errors when attempting to download Diio Mi and SRS Analyser reports to Excel (xlsx). Reports are successfully downloading to Excel. Our engineers are investigating. A further update will follow. Please contact us if you have questions or require further assistance.
Jun 30, 13:49 UTC
Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Test Incident
Resolved - This incident has been resolved.
Jun 27, 13:46 UTC
Investigating - Test Incident
Jun 27, 13:44 UTC
Jun 26, 2025
PDS Fleets - Deliveries of incomplete data
Resolved - This incident has been resolved and all processes and deliveries were successfully completed and services restored. Please contact our Help Desk should you encounter any further issues.
Jun 26, 18:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 26, 13:31 UTC
Investigating - We are currently investigating an issue that has resulted in incomplete / inaccurate PDS Fleets deliveries today, 26th June 2025. This issue is also affecting PDS Ascendworldwide.com hosted API services. A further update will follow. Please contact us if you have questions or require further assistance.
Jun 26, 11:49 UTC
Scheduled Maintenance - Schedule File Deliveries - 26 June 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:30 UTC
Scheduled - On Thursday, 26th June 2025, from 08:30 UTC to 11:30 UTC, the Cirium schedule delivery platform will undergo routine maintenance for system upgrades. SFTP may be intermittently unavailable during the maintenance window. Thank you for your understanding. Please let us know if you have any questions.
Jun 18, 17:29 UTC
Jun 25, 2025
Scheduled Maintenance - Diio Mi, SRS Analyser, Star Tools - 25 June 2025
Completed - The planned maintenance for Diio Mi, SRS Analyzer, and the Star Alliance tools has been successfully completed.
Jun 25, 05:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 00:30 UTC
Scheduled - On Wednesday, 25th June 2025, from 00:30 UTC to 08:30 UTC, Diio Mi, SRS Analyser, and Star Tools will undergo routine maintenance for system upgrades. All three webtools will be unavailable during the maintenance window. Thank you for your understanding. Please let us know if you have any questions.
Jun 19, 14:56 UTC
Jun 24, 2025
Planned Maintenance - Cirium APIs – 24th June 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 03:30 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 24th June 2025 from 03:30 UTC to 04:30 UTC as part of a planned maintenance window.

During this period, the platform will undergo maintenance tasks for cost optimization.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact us if you have any concerns or questions.

Thanks
Jun 23, 07:50 UTC
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