Cirium Sky Warehouse - no data updates for Snowflake direct data share accounts
Monitoring - A fix has been implemented by our vendor and we are monitoring the results
May 13, 2025 - 11:00 UTC
Identified - The issue has been identified and our vendor is working on a fix. We will provide a further update shortly.
May 12, 2025 - 15:33 UTC
Update - We are continuing to investigate this issue.
May 12, 2025 - 10:11 UTC
Investigating - We are investigating an issue affecting Cirium Sky Warehouse Snowflake direct data share accounts. Customers are not receiving any data updates. The issue has been reported to Snowflake, and does not affect reader accounts. A further update will follow shortly. Please contact us if you have questions or require further assistance.
May 12, 2025 - 10:10 UTC
Diio Mi / SRS Analyser large reports not downloading
Monitoring - We have applied a fix to allow the reports download queue to progress, and the queued reports have now been delivered. Further investigation is ongoing, and we are continuing to monitor the queue closely.

Please be aware that customers attempting to run reports with a high volume of rows in the output may experience failures until a fix has been deployed, which we anticipate will be during week commencing 12th May.

Thank you for your understanding. Please contact our Help Desk if you have any questions
May 01, 2025 - 08:22 UTC
Identified - We're still experiencing issues with large reports being stuck in the queue. Our engineering team is continuing on working to resolve this issue. Our apologies for the inconvenience. Please contact our Help Desk with any questions.
Apr 29, 2025 - 21:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 2025 - 16:02 UTC
Update - We will be releasing a fix for the reports download queue issue between 14:30 and 15:30 UTC today, 29th April. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Apr 29, 2025 - 14:28 UTC
Identified - The issue has been identified and a fix being worked on. We will provide a further update shortly.
Apr 29, 2025 - 13:23 UTC
Investigating - We are investigating an issue affecting Diio Mi and SRS Analyser report downloads. Some customers are reporting that large reports have been stuck in the queue over the weekend. A further update will follow shortly. Please contact us if you have questions or require further assistance.
Apr 28, 2025 - 14:57 UTC

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational
SRS Analyzer Operational
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Asset Watch Operational
Value Trends Operational
Ground Events Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Degraded Performance
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Insight Workbooks Operational
My Cirium Operational
Cirium Journey™ OTP Awards AI Operational
Cirium Journey™ OTP Improvements AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Cirium Sky Stream - 18th June 2025 Jun 18, 2025 08:00-12:00 UTC

Cirium Sky Stream will be undergoing quarterly maintenance, on Wednesday, 18th June 2025 from 08:00 to 12:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Posted on May 13, 2025 - 08:53 UTC

Scheduled Maintenance - Cirium Sky Warehouse - 18th June 2025 Jun 18, 2025 08:30-12:00 UTC

Cirium Sky Warehouse will be undergoing maintenance, on Wednesday, 18th June 2025 from 08:30 to 12:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Posted on May 13, 2025 - 08:57 UTC
May 13, 2025
Planned Quarterly Maintenance - Cirium APIs – 13th May 2025
Completed - The scheduled maintenance has been completed.
May 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 UTC
Scheduled - Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 13th May 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact helpdesk@cirium.com if you have any concerns or questions.
Apr 9, 06:13 UTC
May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Scheduled Maintenance - Trip Center - 9th May 2025
Completed - The scheduled maintenance has been completed.
May 9, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:30 UTC
Scheduled - On Friday 9th May 2025, from 6:30 AM UTC to 8:30 AM UTC, Trip Center will undergo a series of routine maintenance tasks and upgrades. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
May 8, 12:50 UTC
May 8, 2025

No incidents reported.

May 7, 2025
Scheduled Maintenance - My Cirium - 7th May 2025
Completed - The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC
Scheduled - There will be a scheduled maintenance window on Wednesday, 7th May, from 08:00 to 10:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during the period of the maintenance window. We will provide an update once the maintenance window has been completed.
May 6, 10:27 UTC
Scheduled Maintenance - Trips Center and Trips Services - 7th May 2025
Completed - The scheduled maintenance has been completed.
May 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:30 UTC
Scheduled - On Wednesday 7th May 2025, from 6:30 AM UTC to 8:30 AM UTC, the Trip Center and Trip Services platform will undergo a series of routine maintenance tasks and upgrades. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
May 6, 16:47 UTC
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Apr 30, 2025

No incidents reported.

Apr 29, 2025
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