Cirium Status

All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Profiles Operational

Asset Watch Operational

Value Trends Operational

Ground Events Operational

Market Alerts Operational

Schedule Snapshot Operational

Advanced Bookings Operational

Cirium Sky™ APIs Operational

Cirium Sky™ Warehouse Operational

Cirium Sky™ Stream Operational

Proactive & Traveler Services Operational

FlightStats.com Operational

Professional Data Services Operational

Insight Workbooks Operational

My Cirium Operational

Cirium Journey™ OTP Awards AI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Quarterly Maintenance - Cirium APIs (Laminar Data Hub) - 18th February 2025 Feb 18, 2025 04:30-07:30 UTC

Cirium APIs (Laminar Data Hub) will be undergoing maintenance, on Tuesday, 18th February 2025 from 04:30 UTC to 07:30 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact us if you have any concerns or questions.
Posted on Jan 13, 2025 - 15:01 UTC

Planned Quarterly Maintenance - Cirium Sky Stream Mar 5, 2025 08:00-12:00 UTC

Cirium Sky Stream will be undergoing maintenance on 5th March 2025-03-05 from 08:00 till 12:00 UTC as part of a planned quarterly maintenance window. No extended downtime is expected, but some unavailability or reduced performance may be experienced during this period of the maintenance window.

Please contact us if you have any questions or concerns.
Posted on Jan 31, 2025 - 15:41 UTC

Planned Quarterly Maintenance - Cirium Sky Warehouse - Mar 5, 09:00 Mar 5, 2025 09:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 2025 - 18:08 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 2025 - 18:05 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 2025 - 18:03 UTC

Scheduled - Cirium Sky Warehouse, API and Stream will be undergoing maintenance, on 5th of March, 2025 from 9:00 UTC to 13:00 UTC as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks. There will be latency in data received during this period and some product surfaces will likely receive no new data..

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Jan 13, 2025 - 15:56 UTC

Past Incidents

Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

Planned Maintenance Window - Proactive & Traveler Services - 7th February 2025

Completed - The scheduled maintenance has been completed.
Feb 7, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 05:30 UTC

Scheduled - Cirium Proactive & Traveler Services will be undergoing maintenance and upgrades, on Friday 7th February 2025 from 05:30 UTC to 06:30 UTC as part of a planned maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks and upgrades.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please note that the maintenance window might be extended if necessary, and any extensions will be promptly notified.

Please feel free to contact us if you have any concerns or questions.
Feb 6, 09:00 UTC

Feb 6, 2025

No incidents reported.

Feb 5, 2025

PDS Fleets deliveries delayed

Resolved - This incident has now been resolved as of 18:30 UTC on Wednesday, February 5, 2025.
Feb 5, 19:44 UTC

Investigating - Deliveries from PDS Fleets services for Wed 5th Feb 2025 are delayed. Ascend API services provided by Pro Data Services may also be unavailable during this time. Any client issues, please contact us at helpdesk.cirium.com.
Feb 5, 10:46 UTC

Feb 4, 2025

Users are unable to view and manage their existing credentials via My Cirium

Resolved - This incident has been resolved.
Feb 4, 12:39 UTC

Investigating - We are currently investigating an issue affecting the ability of users to manage user credentials for the Cirium Sky surfaces managed in My Cirium. The Request New Credentials button goes active after some time, but no content is displayed. This issue does not impact user's existing credentials, however will prevent the creation of new credentials. Should you urgently need to create a new set of credentials, please contact helpdesk@cirium.com.
Feb 4, 09:46 UTC

Feb 3, 2025

Trip Center is currently unavailable

Resolved - This incident has been resolved.
Feb 3, 12:51 UTC

Investigating - We are investigating an outage of Trip Center, https://trip.flightstats.com/. A further update will follow shortly. Please contact us if you have questions or require further assistance.
Feb 3, 11:10 UTC

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

Planned Maintenance - My Cirium

Completed - The scheduled maintenance has been completed.
Jan 29, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:00 UTC

Scheduled - There will be a scheduled maintenance window on Wednesday, 29th January, from 09:00 to 11:00 UTC. This will impact My Cirium (my.cirium.com). Please expect some downtime during this period. We will provide an update once the maintenance window has been completed.

Thank you for your understanding.
Jan 27, 13:09 UTC

Jan 28, 2025

No incidents reported.

Jan 27, 2025

Laminar Data Hub Issue

Resolved - This incident has been resolved. Our apologies for the inconvenience. If you experience any further issues, please contact our Help Desk.
Jan 27, 20:42 UTC

Investigating - We're currently investigating an issue with customers connecting to the Laminar Data Feeds. Engineering is investigating and we will provide another update when available. Thank you for your understanding. Please contact our Help Desk with any questions.
Jan 27, 19:41 UTC