All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Mi Operational
SRS Analyzer Operational
Dashboard Operational
Fleets Analyzer Operational
Values Analyzer Operational
Profiles Operational
Risk Analytics Operational
Value Trends Operational
Ground Events Operational
Market Alerts Operational
Schedule Snapshot Operational
Advanced Bookings Operational
Cirium Sky™ APIs Operational
Cirium Sky™ Warehouse Operational
Cirium Sky™ Stream Operational
Proactive & Traveler Services Operational
FlightStats.com Operational
Professional Data Services Operational
Insight Workbooks Operational
My Cirium Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cirium Sky Warehouse will be undergoing maintenance on 17th December from 09:00 to 12:00 as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.

Posted on Nov 20, 2024 - 14:50 UTC
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024
Resolved - This incident has been resolved.
Dec 7, 21:44 UTC
Investigating - We are still investigating. We are closely monitoring the system performance and will continue to apply changes as required. Thank you for your patience.
Dec 6, 18:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 14:12 UTC
Investigating - We've received several reports of stale Alerts API service callbacks which started at approx. 16:42 UTC on 2024-12-04 and continuing into today on 2024-12-05. Alerts API customers are experiencing degraded performance with our Alerting service. On 2024-12-06 the system is processing messages at three times the usual speed and is gradually catching up with today’s data, with ongoing monitoring to ensure all data is processed correctly. We have identified the root cause and implemented a fix. We will continue to closely monitor the situation. Thank you for your patience.
For any questions, please contact our Help Desk.

Dec 5, 23:43 UTC
Dec 6, 2024
Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:00 UTC
Scheduled - Cirium Sky Stream will be undergoing maintenance, on Thursday, 5th December 2024 from 19:00 UTC to 22:00 UTC. Some unavailability or reduced performance may be experienced during the period of the maintenance window. Thank you for your understanding. Please contact our Help Desk if you have any questions.
Dec 2, 17:49 UTC
Resolved - This incident has been resolved. Our Alerts delivery service is starting to recover and we're continuing to monitor the system. Our apologies for the inconvenience. Should you have any questions, please contact our Help Desk.
Dec 5, 17:02 UTC
Update - We are continuing to investigate this issue.
Dec 5, 11:02 UTC
Investigating - We're currently investigating an issue with stale Alerts API service callbacks starting at approx. 16:42 UTC today on 2024-12-04. Some customers may experience degraded performance with our Alerting service at this time. Please stay tuned for further updates and contact our Help Desk if you have any additional questions.
Dec 4, 23:50 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 UTC
Scheduled - Cirium Sky Stream will be undergoing maintenance, on Thursday, 5th December 2024 from 09:00 UTC to 12:00 UTC as part of a planned quarterly maintenance window.
During this period, the platform will undergo a series of routine maintenance tasks.
No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Nov 14, 15:14 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance on our Proactive & Traveler Services (Trips) service on Thursday 5th December 2024, from 08:00 UTC to 08:30 UTC. During this time, there may be temporary interruptions in service. Thank you for your understanding. Please contact our Help Desk with any questions.
Dec 4, 12:18 UTC
Dec 4, 2024
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - We will be performing scheduled maintenance on our Developer Studio documentation site and Cirium Flightdeck portal on Wednesday 4th December 2024 from 9:00 AM UTC to 11:00 AM UTC. Users should expect some downtime during this period. Thank you for your understanding. Please contact our Help Desk with any questions.
Nov 29, 15:22 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - This incident has been resolved.
Dec 2, 09:41 UTC
Investigating - We are currently investigating an issue where flightstats.com subscribers are unable to download recent payment receipts from https://www.flightstats.com/v2/my-account/payment. We will provide a further update shortly.
Nov 29, 12:24 UTC
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Completed - The scheduled maintenance has been completed.
Nov 29, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance on our Proactive & Traveler Services (Trips) service on Friday 29 November 2024 from 08:00 UTC to 08:30 UTC. During this time, there may be temporary interruptions in service. Thank you for your understanding. Please contact our Help Desk with any questions.
Nov 28, 10:54 UTC