Some systems are experiencing issues

About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Past Incidents

Tuesday 30th November 2021

Cirium Connect APIs Developer Center Connections API Performance Issues (FIXED)

Our monitoring indicates normal system performance with the Connections API at this time. The incident window was between 2021-11-29 at 1:30 PM UTC-8 and 2021-11-29 at 4:30 PM UTC-8. Today on 2021-11-30, engineering will release a change to address yesterday's issue which may result in system degradation but performance is expected to improve going forward. Please contact our Help Desk if you encounter any issues or have any questions.

Cirium Connect APIs Developer Center Connections API Performance Issues

A subset of Connections API customers may experience timeout errors starting at approx. 1:30 PM UTC -8 on 2021-11-29. We're currently investigating and will provide another update by 12 PM UTC -8 on 2021-11-30. Our apologies for the inconvenience.

Monday 29th November 2021

SRS Analyzer SRS Analyzer Background Reports

Customers may experience issues with running SRS Analyzer reports in the background. As a workaround, please run your reports by selecting "Now". We're currently investigating and will provide another update as soon as possible. Please contact our Help Desk if you have any questions. Our apologies for the inconvenience.

Sunday 28th November 2021

Cirium UK Services: Fleets Analyzer, Values Analyzer, Dashboard, Pro Data Services - essential planned maintenance on Sunday 28th November 2021, scheduled 2 days ago

Cirium UK Services: Fleets Analyzer, Values Analyzer, Dashboard, Pro Data Services. There will be essential planned maintenance carried out on Sunday 28th November 2021, between 2am GMT - 1.00pm GMT. Although we do not expect any downtime, there might be a small effect on performance during these hours. There is also the possibility of impact to the Pro Data Services API Platform, any API clients that try to pull data during this time frame will have failed requests and unable to obtain their data. There may also be some non delivery issues of data due to be carried out on that day, which will be addressed as priority by the Pro Data Services UK team on Monday 29th November 2021. We apologise for any inconvenience this may cause. If you do experience any issues you can raise this through https://helpdesk.cirium.com/hc/en-us

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

No incidents reported

Copyright 2021 LNRS Data Services