Cirium Status

All Systems Operational

About This Site

Welcome to our status page where you can see the current status of our products. If you require further assistance please contact us through the Cirium Help Desk.

Diio Operational

SRS Analyzer Operational

Dashboard Operational

Fleets Analyzer Operational

Values Analyzer Operational

Proactive Services Operational

Market Alerts Operational

Profiles Operational

My Cirium Operational

Insight Workbooks Operational

FlightStats.com Operational

Cirium APIs Operational

Cirium Sky Data Warehouse Operational

Professional Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance on Flightstats.com Feb 15, 2023 18:00-20:00 UTC

We will be performing scheduled maintenance on the Flightstats.com site on Wednesday, February 15th from 18:00-20:00 UTC. This maintenance only impacts the Flightstats.com website and will not affect the Flex API services.

As a result of this scheduled maintenance, we expect up to 2 hours of downtime on Flightstats.com. Should you have any questions, please contact our Help Desk.
Posted on Feb 03, 2023 - 00:08 UTC

Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Investigating an issue with Values Analyzer - Publications

Resolved - This incident has been resolved. Please accept our apologies for the disruption, and don't hesitate to contact the Help Desk should you require further assistance.
Feb 2, 17:00 UTC

Identified - The issue has been identified and a fix is being implemented.
Feb 2, 16:27 UTC

Investigating - We are investigating an issue with Values Analyzer - Publications that is preventing users from downloading. We will provide an update shortly.
Feb 2, 15:29 UTC

Investigating an issue with FlightStats.com user registration

Resolved - This incident has been resolved.
Feb 2, 16:22 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 15:37 UTC

Investigating - We are investigating an issue whereby users registering for access to FlightStats.com are unable to verify their email address. Any affected users should contact our Help Desk for support. We will provide an update shortly.
Feb 2, 13:43 UTC

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Diio & SRS Analyser Data Loading Issue (Past Incident)

Resolved - Late on Friday 20th January, Cirium encountered an issue loading a data subset into Diio Mi and SRS Analyser. Our monitoring failed to alert us to the issue which delayed our response, thereby diminishing the customer experience using the tools over the weekend. We apologize for the inconvenience and are working on improvements to prevent recurrence and to improve communication timeliness. Thank you for choosing Cirium.
Jan 27, 22:00 UTC

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Agent Advantage Site Outage

Resolved - This incident has been resolved.
Jan 25, 21:27 UTC

Investigating - We're currently investigating an outage with the Trips Agent Advantage site. This has been escalated and is being treated with priority. Our apologies for the inconvenience. Please contact our Help Desk if you have any questions.
Jan 25, 19:01 UTC

Scheduled website maintenance on Flightstats.com

Completed - The scheduled maintenance has been completed.
Jan 25, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 UTC

Scheduled - We will be performing further scheduled maintenance on the Flightstats.com site on Wednesday, January 25th from 18:00-20:00 UTC. Please note this maintenance only impacts our Flightstats.com website and will not impact our Flex APIs services. As a result of this scheduled maintenance, we expect up to 2 hours of downtime. Should you have any questions, please contact our Help Desk.
Jan 20, 03:14 UTC

Planned Quarterly Maintenance - Cirium Sky Data Warehouse - 25th January 2023

Completed - The scheduled maintenance has been completed.
Jan 25, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 UTC

Scheduled - Cirium Sky Data Warehouse will be undergoing maintenance, on Wednesday, 25th January 2023 from 09:00 UTC to 12:00 UTC as part of a planned quarterly maintenance window.

During this period, the platform will undergo a series of routine maintenance tasks.

No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.

Please feel free to contact us if you have any concerns or questions.
Jan 23, 09:28 UTC

Jan 24, 2023

Investigating issues with the delivery of FlightStats.com flight alerts

Resolved - Our team has identified and fixed the issue affecting the delivery of flight alerts. Please accept our apologies for the interruption to the service and don't hesitate to contact us if we can be of further assistance.
Jan 24, 13:54 UTC

Investigating - We are investigating an issue affecting the delivery of FlightStats.com flight alerts. Users are not receiving flight alerts despite having available credits. We apologise for the disruption caused and will provide an update shortly.
Jan 24, 12:17 UTC

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.