Monitoring - We have applied a fix to allow the reports download queue to progress, and the queued reports have now been delivered. Further investigation is ongoing, and we are continuing to monitor the queue closely.
Please be aware that customers attempting to run reports with a high volume of rows in the output may experience failures until a fix has been deployed, which we anticipate will be during week commencing 12th May.
Thank you for your understanding. Please contact our Help Desk if you have any questions
May 01, 2025 - 08:22 UTC
Identified - We're still experiencing issues with large reports being stuck in the queue. Our engineering team is continuing on working to resolve this issue. Our apologies for the inconvenience. Please contact our Help Desk with any questions.
Apr 29, 2025 - 21:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 2025 - 16:02 UTC
Update - We will be releasing a fix for the reports download queue issue between 14:30 and 15:30 UTC today, 29th April. No extended downtime is expected, but some unavailability or reduced performance may be experienced during the period of the maintenance window.
Apr 29, 2025 - 14:28 UTC
Identified - The issue has been identified and a fix being worked on. We will provide a further update shortly.
Apr 29, 2025 - 13:23 UTC
Investigating - We are investigating an issue affecting Diio Mi and SRS Analyser report downloads. Some customers are reporting that large reports have been stuck in the queue over the weekend. A further update will follow shortly. Please contact us if you have questions or require further assistance.
Apr 28, 2025 - 14:57 UTC