PDS File Delivery Delays
Incident
Report for Cirium
Resolved
We are happy to report that the issue affecting PDS Fleets deliveries has been resolved. The solution has been thoroughly tested and we have full confidence in its reliability and stability. Please accept our apologies for any disruption caused and contact the Help Desk for further assistance.
Update
Our engineers continue to work on a permanent solution to address the file delivery issue, however this may take several days. In the meantime we will continue with manual file deliveries. Thank you for your continued patience.
Update
Our Professional Data Services team has now cleared the backlog of delayed deliveries, and processing is currently up to date. We continue to investigate a longer-term solution to address the underlying server issue and prevent recurrence. In the interim, files will be delivered manually, with a target of same-day delivery. Thank you for your continued patience while we work toward a permanent resolution. We will provide the next update, on or around 10:00 UTC on 2026-03-25.
Identified
We have identified what we believe to be the underlying issue and are investigating next steps. In parallel, the PDS team are working to address the backlog of delayed deliveries, however this is a manual task and will take some time to complete. Your continued patience is highly appreciated. We will provide the next update, on or around 10:00 UTC tomorrow.
Update
Our engineers are continuing to investigate the issue that is preventing the delivery of PDS Fleets data. A further update will be posted at or around 17:00 UTC. Thank you for continued patience and understanding. Please reach out to the Help Desk if you require further assistance.
Update
Our engineers are continuing to investigate the issue that is preventing the delivery of PDS Fleets data. A further update will be posted at or around 09:00 UTC tomorrow, 24th March. Thank you for your patience and understanding.
Investigating
We are investigating a server connectivity issue that is preventing the completion of PDS Fleets daily deliveries. We apologise for the inconvenience caused and will post a further update no later than 17:00 UTC.
For clarification, this incident does not affect the Cirium Fleets API service.
For clarification, this incident does not affect the Cirium Fleets API service.
This incident affected: Professional Data Services.