Reduced Message Frequency for Sky Stream Positional and Flight Status Feeds
Incident
Report for Cirium
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Update
Data continues to be received within the expected volume and latency ranges. The cutover to the data provider's new production environment is scheduled for 17:00 UTC on Thursday, 8th October. A further update will be provided after the cutover, at approximately 18:00 UTC on 8th October.
Update
Data continues to be received within the expected volume and latency ranges. We are continuing to monitor whilst our data provider works on a new production environment. A further update will be provided at approximately 12:00 UTC on Wednesday 7th October.
Update
Data continues to be received within the expected volume and latency ranges. We will monitor across the weekend to ensure the performance remains consistent. A further update will be provided at approximately 12:00 UTC on Monday 5th October.
Update
Data continues to be received within the expected volume and latency ranges. We will continue monitoring to ensure performance remains consistent and provide a further update at approximately 12:00 UTC on Thursday, 2nd October.
Update
We are now receiving data from our upstream provider within expected volume and latency ranges. While the current service has returned to expected levels and appears stable, we will continue monitoring to ensure performance remains consistent. We will provide our next update at approximately 12:00 UTC on Thursday, 1 October.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are experiencing a further reoccurrence of the data degradation issue resulting in a reduced frequency of messages on the Sky Stream Positional and Flight Status Feeds. Our team is continuing to work with the data provider to find a permanent resolution. Please accept our apologies for the continued disruption and contact the Helpdesk with any questions.
This incident affects: Cirium Sky™ Stream.