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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Scheduled Maintenance
Planned Maintenance - Saturday 28th November

Due to essential server upgrades, Cirium Fleets Analyzer, Dashboard, and Values Analyzer will be unavailable on Saturday, 28th November between the hours of 8am - 5pm (GMT). We apologise for any inconvenience this may cause. Please contact our Help Desk with any questions.

Past Incidents

Monday 16th November 2020

No incidents reported

Sunday 15th November 2020

The scheduled maintenance (Sunday 15th Nov) for Dashboard, Fleets Analyzer and Values Analyzer is now complete., scheduled 1 week ago

The scheduled maintenance (Sunday 15th Nov) for Dashboard, Fleets Analyzer and Values Analyzer is now complete. All product features should now be functioning correctly. We’re sorry for any inconvenience this may have caused. If you do experience any issues, or have any questions, you can raise this through https://helpdesk.cirium.com/hc/en-us

Notification of Essential maintenance - Cirium Dashboard, Cirium Fleets Analyzer and Cirium Values Analyzer - between 09:00 (GMT) Sunday 15 November and 09:00 Monday 16th November., scheduled 1 week ago

Due to essential maintenance, some aspects of Cirium Dashboard, Cirium Fleets Analyzer and Cirium Values Analyzer may be unavailable between 09:00 (GMT) on Sunday 15 November and 09:00 on Monday the 16th. Although we expect the majority of the products’ features to be functional during this maintenance period, some – such as password reset, setting email alerts, and running valuations – will not be available. We apologise for any inconvenience caused. If you do experience any issues, or have any questions, you can raise this through https://helpdesk.cirium.com/hc/en-us

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

Data Provider Interface Professional Data Services - ASO production DataBase Server unavailable Friday 13th November 2020. This has now been fully resolved.

The earlier connectivity and process issue reported, affecting Cirium Case Replace clients has been resolved. Full client service restoration has been confirmed. We greatly apologise for the inconvenience caused. Please do not hesitate to contact our helpdesk if you have any questions or require assistance. https://helpdesk.cirium.com/hc/en-us

Data Provider Interface Professional Data Services - ASO production Database Server unavailable overnight Thursday 12th November into Friday 13th November 2020

Cirium Case Replace clients will not have had data updates provided the morning of Friday 13th November, nor connectivity during the period of down time. The API platform will have been unavailable for any ASO based content during this time. However, connectivity to the relevant server has been restored as of 9am (GMT). The Case Replace updates process will need to be re-run to restore the data flow, clients may need to manually check for updates to ensure the latest data is acquired once this process completes and data is published by Cirium. This is currently in progress with the UK technical team. We greatly apologise for the inconvenience caused, and will provide a status update as soon as possible. Please do not hesitate to contact our helpdesk if you require assistance. https://helpdesk.cirium.com/hc/en-us

Thursday 12th November 2020

Dashboard Cirium dashboard email news alerts issue is now resolved

The issue with delayed Cirium dashboard email news alerts being delivered has been resolved. These are being received as expected, by users who are signed up to receive them. We apologise for any inconvenience this caused. If you have any questions or require assistance please submit a request via https://helpdesk.cirium.com

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

Dashboard Cirium Dashboard news email alerts, delay in articles being delivered

There is currently an issue being experienced with the service which generates the Cirium dashboard email alerts. This is causing a time delay, and alerts are being delivered later than expected, to users who are signed up to receive them. This is being investigated as high priority for resolution. We apologise for any inconvenience this may cause in the meantime, and will provide a status update when the issue has been resolved. If you have any questions or require assistance please submit a request via https://helpdesk.cirium.com