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About This Site

This page displays the status of critical Cirium systems. Confirmed incidents will be published here. For API information visit our Developer Center. For immediate assistance please contact Cirium Help Desk. Subscribe to updates using RSS or Atom.

Past Incidents

Friday 3rd September 2021

Market Alerts Market Alerts Issues

There is currently issues with the Market Alerts on Editing Alerts/Saving new Alerts/Loading of Existing Alerts.

Impact: Different users are experiencing different issues.

  1. Some Users had observed "Error loading alerts" under Alert Management Page.
  2. Some Users tried to edit the existing alert were directed to "Page Not Found".
  3. Some Users tried to save new alerts but were stuck at "Loading..."

This is being investigated by the technical team. We will provide a status update as soon as we have further information. Our apologies for the inconvenience. Please contact our Help Desk if you require further assistance.

Thursday 2nd September 2021

No incidents reported

Wednesday 1st September 2021

Cirium Connect APIs Developer Center API Network Issues (FIXED)

Our cloud services vendor confirmed the network issues experienced across our US-WEST region has been resolved. Please contact our Help Desk if you're still experiencing any issues and we'll promptly assist.

Tuesday 31st August 2021

Cirium Connect APIs Developer Center API Network Issues

We're currently experiencing network issues from our cloud services vendor covering the US-WEST region. A subset of customers may experience internal server errors during this time. Our vendor is investigating and we will provide another update as soon as it's resolved. Our apologies for the inconvenience.

Proactive Services Cirium UK Professional Data Services - Server Outage

Between 2021-08-29 and 2021-08-30, we experienced a server outage with services provided by Cirium UK Professional Data team affecting customer deliveries. This is now resolved and we will take necessary additional steps based on our findings. Our apologies for the inconvenience.

Cirium Connect APIs Connections API Performance Issues (FIXED)

The Developer Center Connections API is now performing as expected. We are continuing to investigate the root cause and will make any necessary further changes based on our findings. Thank you for your patience with us.

Monday 30th August 2021

Insight Workbooks Tableau Analytics Workbooks Fixed

Tableau Engineers have confirmed that the solution put in place to mitigate the issue that is causing sign in errors in Tableau Online was successful. This incident is now considered resolved as of Aug 30, 23:17 UTC. Please contact Cirium Help Desk if you encounter any further issues.

Insight Workbooks Tableau Analytics Workbooks Outage

Tableau Engineers have identified a problem that is causing sign in errors with the Cirium Insight Workbooks/ Tableau Analytics Workbooks. Efforts to mitigate user impact are currently underway. We will provide another update as soon as the vendor has applied a fix. Thank you for your understanding.

Cirium Connect APIs Connections API Performance Issues

We're currently experiencing performance issues with the Developer Center Connections API at this time. We have identified a fix and expect this to be completed in the next two hours. We will provide another update by 5:30 PM UTC -7. Our apologies for the inconvenience. Please contact our Help Desk if you have any questions.

Sunday 29th August 2021

No incidents reported

Saturday 28th August 2021

No incidents reported

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